Patient Benefits Coordinator

Puyallup Tribal Health Authority • Tacoma, WA

9d • $24 - $30 • Onsite

About The Position

The Patient Benefits Coordinator connects patients with health coverage programs and community resources. The role provides education, application and enrollment support, and advocacy to help patients manage health insurance and access benefits such as Social Security Disability (SSD), Supplemental Security Income (SSI), Medicare, Medicaid/Apple Health, and other healthcare resources. The coordinator works with patients and agencies, supports appeals and complex benefit cases, assists with pharmacy discount programs for high-cost medications, and documents patient information in electronic health records. The position is based at the Puyallup Tribal Health Authority in Tacoma, Washington, and is full-time and non-exempt. The hiring range is $24.28–$30.35 per hour. The position close date is 10/29/2026.

Requirements

• Associate degree in a related field or at least 2 years of experience in a healthcare setting with insurance exposure.
• At least 2 years of proven customer service experience in healthcare.
• Ability to obtain Washington State Tribal Assister Certification within 1 month of hire, if not already certified.
• Ability to explain complex healthcare coverage clearly and supportively.

Nice To Haves

• Experience with Medicare Parts A, B, C, and D, SSD, SSI, and Medicaid/Apple Health is strongly preferred.
• Experience working in Tribal Health, IHS facilities, or Native-based healthcare systems.

Responsibilities

• Assist patients with applications for SSI, SSD, Medicare, Medicaid/Apple Health, and other healthcare resources.
• Educate patients about health coverage options, rights, and responsibilities.
• Work with the Social Security Administration, Department of Social & Health Services, and other agencies.
• Conduct patient interviews in clinic, hospital, or community settings.
• Support patients with appeals, grievances, and complex benefit cases.
• Help patients access pharmacy discount programs for high-cost medications.
• Document patient information accurately using electronic health records.
• Stay current on changes to Medicare, Medicaid, the ACA, and Tribal healthcare programs.

Benefits

• Medical, dental, and vision premiums paid 100% by PTHA for employees; coverage begins the first of the month following hire date.
• 13 annual leave (vacation) days and 13 annual sick leave days.
• 18 or more annual paid holidays, including a birthday holiday.
• 401(k) with annual profit-sharing contributions after 1 year of service.
• Life and AD&D insurance coverage.
• Approved loan repayment site for various student loan programs.
• Professional development and training opportunities.
• Supportive environment that values work/life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree