Benefits Coordinator

Commonpoint • Queens County, NY

3d • Onsite

About The Position

Commonpoint is hiring a full-time Benefits Coordinator in the Adult Workforce Department to support adults age 18 and older enrolled in its NYC Benefits ABAWD program at the Bronx and Elmhurst locations. The Coordinator provides benefits navigation and application assistance, participant support, and connections to services that promote stability and workforce participation. The role helps participants understand program expectations, address benefits concerns, and resolve barriers to employment, training, or other program activities. Working with Employment Coordinators and program leadership, the Coordinator supports participants from intake through ongoing participation by identifying needs, coordinating referrals, monitoring follow-up, and maintaining accurate documentation.

The position is primarily based in Elmhurst, Queens, with occasional travel to other Commonpoint sites, including the Bronx, for program oversight, special projects, client support, meetings, and outreach events. The schedule is coordinated with program leadership to provide participant access and coverage. The role requires the ability to work at both locations and meet the schedule, including evenings. It is an in-person, non-union position.

Requirements

• An associate’s degree in Social Work, Human Services, Education, Business, Communications, Psychology, Public Administration, or a related field is preferred; equivalent experience may be considered.
• Bachelor’s degree preferred.
• The role description states Spanish-language proficiency is required; the qualifications section describes bilingual English and Spanish proficiency as preferred.
• Excellent customer service, organizational, and follow-up skills.
• Ability to manage multiple priorities, participant needs, and documentation deadlines in a high-volume environment.
• Demonstrated cultural competency and ability to work effectively with adults from diverse backgrounds.
• Strong interpersonal, verbal, and written communication skills.
• Strong computer skills, including experience with Salesforce, Microsoft Office, and Google Workspace.
• Ability to handle confidential participant information with discretion.
• Ability to work at both the Bronx and Elmhurst locations and meet the required schedule, including evenings.
• Ability to work collaboratively in team settings.
• Comfort facilitating meetings, trainings, and team discussions.

Nice To Haves

• Previous experience in a Commonpoint role.
• Familiarity with public benefits application processes, documentation requirements, and community referral resources.
• Experience supporting ABAWD participants or working within HRA-funded workforce or public benefits programs.
• Experience maintaining participant records and reporting data for government-funded programs.

Responsibilities

• Provide benefits coordination and participant support to adults age 18 and older enrolled in the ABAWD program at the Bronx and Elmhurst locations.
• Conduct initial screenings, intakes, and needs assessments to identify benefits concerns, immediate needs, and barriers to participation.
• Assist participants with benefits applications, renewals, supporting documents, and follow-up with appropriate agencies.
• Explain benefits notices, deadlines, and applicable program requirements using current, agency-approved guidance.
• Identify potential benefits interruptions and coordinate timely follow-up with participants, staff, and relevant agencies.
• Connect participants with appropriate resources regarding exemptions, accommodations, or other circumstances affecting program participation.
• Coordinate referrals for food access, housing assistance, legal services, healthcare, transportation, and other supports; monitor outcomes and unresolved needs.
• Provide culturally responsive, strengths-based services that support stability, engagement, and progress toward employment goals.
• Collaborate with Employment Coordinators to align benefits support with employment plans, training activities, and program participation.
• Identify and address barriers to appointments, required activities, and ongoing engagement.
• Conduct outreach and follow-up with participants who miss appointments or become unresponsive, according to established procedures.
• Communicate unresolved benefits concerns and participation barriers to program leadership.
• Help participants organize and submit documentation related to program participation as required by contracts and agency guidance.
• Support participant information sessions and workshops on benefits navigation, resources, and program expectations.
• Coordinate services across the Bronx and Elmhurst locations to promote consistent access and continuity of support.
• Develop and maintain relationships with HRA, OTDA, legal service providers, and other benefits and community organizations.
• Maintain referral relationships with providers serving adults in the Bronx and Queens and coordinate with internal programs and external partners on wraparound services.
• Support outreach to connect eligible adults with the ABAWD program and related benefits services.
• Maintain an up-to-date resource directory for staff and participants at both locations.
• Attend provider, funder, and community meetings relevant to program operations and participant needs.
• Maintain accurate and timely participant records in Salesforce and other required reporting systems.
• Document screenings, benefits assistance, outreach attempts, referrals, participant contacts, and follow-up outcomes.
• Keep participant files and supporting documents complete and securely maintained in accordance with agency policies and contractual requirements.
• Monitor assigned service targets and contribute to weekly and monthly dashboards tracking engagement, benefits assistance, referrals, and outcomes.
• Track outstanding participant needs and required follow-up; support reports, monitoring visits, audits, and funder requests with accurate documentation.
• Stay informed about relevant benefits procedures and program updates through approved agency resources and training.
• Escalate questions about eligibility, compliance, or complex benefits matters to designated leadership or qualified agency partners.
• Use Salesforce, Microsoft Office, and Google Workspace for service coordination, communication, and reporting.

Benefits

• Tiered health, dental, and vision insurance options.
• Pension plan and 403(b) retirement savings opportunities.
• Generous paid time off and family-supportive policies.
• Professional development and education support.
• Recognition and appreciation programs for exemplary performance.
• Employee discounts on programs and services.
• Access to free amenities, including private seasonal pool clubs and fitness facilities at select locations.
• Long-service severance upon retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree