Patient Benefit Advisor (SEIU), Full Time, Day Shift

Adventist Health • San Luis Obispo, CA

1d • $25 - $34 • Onsite

About The Position

The Patient Benefit Advisor ensures services are financially secure by providing accurate, timely insurance verification and benefit reviews, determining patient financial liability, and collecting or arranging payment of that liability. The role educates patients about payment options and internal and external assistance programs and helps initiate insurance authorization and notify insurers of admissions within required time limits. The advisor supports a positive patient experience by interacting politely, compassionately, and professionally. This position is represented by SEIU.

Requirements

• High school education, GED, or equivalent is preferred.
• Associate’s or technical degree, or an equivalent combination of education and related experience, is preferred.
• Hospital or medical business office experience involving insurance procedures and patient interaction is preferred.

Responsibilities

• Educate patients about their benefits and available programs.
• Collect patients’ demographic and insurance information, collect expected patient responsibility or arrange for its collection, and financially secure accounts.
• Identify accounts that may qualify for government assistance programs or hospital charity care.
• Work with patients to financially secure encounters before discharge, including insurance verification and collection of patient financial liability.
• Notify payers of admissions and/or assist with initiating insurance authorization when needed.
• Respond to account-related questions from patients, insurers, and other appropriate parties.
• Educate patients about external assistance programs and the hospital charity and discount program.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED