Patient Arrival Specialist

Emory Healthcare•Sandy Springs, GA

1d•$18 - $22

About The Position

The Patient Arrival Specialist is the first point of contact for patients, guests, and visitors entering Emory Healthcare facilities. The role creates a welcoming environment and supports a positive, efficient arrival experience for patients and their families. The specialist assists with patient check-in and registration, administrative tasks, and coordination with clinical and operational teams to support timely service. The position calls for strong communication, problem-solving, and customer service skills, and requires modeling Emory Healthcare’s customer service standards while supporting operational efficiency and patient satisfaction.

Requirements

High school diploma, GED, or equivalent.
At least 18 years of age and authorized to work in the United States.
Proficiency in English and strong written and verbal communication skills.
Strong interpersonal skills and ability to collaborate in a team environment.
Basic digital literacy and ability to navigate computer systems and software applications.
Ability to learn new processes, procedures, and software systems quickly while maintaining attention to detail and accuracy.
Successful completion of required software training upon hire.
Reliability, strong attendance, and punctuality.
Welcoming demeanor, empathy and compassion, and a strong customer service mindset.
Critical thinking and ability to resolve issues quickly.
Ability to remain professional and composed in a fast-paced environment.
Ability to meet the described physical demands, including lifting and carrying up to 25 pounds, standing, walking, and occasional sitting.

Responsibilities

Greet patients, guests, and employees warmly and professionally, and welcome patients and visitors in accordance with Emory Healthcare’s customer service standards.
Provide guidance to patients and visitors as the first point of contact.
Conduct proactive rounding in waiting areas to check on comfort and address immediate needs.
Assist patients with check-in, including navigating online applications and troubleshooting basic technical issues.
Confirm and update patient demographic and insurance information and maintain accurate patient records.
Schedule appointments and assist with referrals when necessary.
Collect copayments and properly document transactions.
Communicate with patients, families, staff, and internal departments to address questions and concerns and support patient care and operational efficiency.
Provide service recovery when concerns arise and escalate issues to leadership when appropriate.
Maintain clean, organized entrances, waiting rooms, and designated work areas; ensure supplies are stocked.
Float or travel to other locations or departments as required to support operational needs.
Perform additional duties as assigned to support patient access and departmental operations.