Patient Arrival Specialist

Emory Healthcare•Atlanta, GA

5d•$18 - $22

About The Position

The Patient Arrival Specialist serves as the first point of contact for patients, guests, and visitors entering Emory Healthcare facilities. The role creates a welcoming environment and supports a positive, efficient arrival experience for patients and their families. The specialist assists with patient check-in and registration, performs administrative tasks, and collaborates with clinical and operational teams to support timely service and patient satisfaction. The position requires strong communication, problem-solving, and customer service skills, and adherence to Emory Healthcare’s customer service standards.

Requirements

High school diploma, GED, or equivalent.
Must be at least 18 years of age and authorized to work in the United States.
Proficiency in English with strong written and verbal communication skills.
Strong interpersonal skills and ability to collaborate in a team environment.
Basic digital literacy and ability to navigate computer systems and software applications.
Ability to learn new processes, procedures, and software systems quickly while maintaining attention to detail and accuracy.
Successful completion of required software training upon hire.
Reliability, strong attendance, and punctuality.
Welcoming demeanor, empathy, compassion, and a strong customer-service mindset.
Critical thinking skills to assess situations and resolve issues quickly.
Ability to remain professional and composed in fast-paced environments.

Responsibilities

Greet patients, guests, and employees entering the facility in a warm and professional manner.
Welcome patients and visitors in accordance with Emory Healthcare’s customer service standards.
Serve as the first point of contact and guide patients and visitors upon arrival.
Conduct proactive rounding in waiting areas to check on comfort and address immediate needs.
Assist patients with check-in, online applications, and basic technical troubleshooting.
Confirm and update patient demographic and insurance information and maintain accurate patient records.
Schedule appointments and assist with referrals when necessary.
Collect copayments and properly document transactions.
Communicate with patients, families, staff, and internal departments to address questions and support care and operational efficiency.
Provide service recovery when concerns arise and escalate issues to leadership when appropriate.
Maintain clean and organized entrances, waiting rooms, and designated work areas, and ensure supplies are stocked.
Float or travel to other locations or departments as required to support operational needs.
Perform additional assigned responsibilities supporting patient access and departmental operations.