Patient Arrival Specialist

Emory • Atlanta, GA

1d • Onsite

About The Position

The Patient Arrival Specialist is the first point of contact for patients arriving at Emory facilities and helps create a positive, smooth experience. The role welcomes patients, guests, and employees; supports patient check-in and related administrative tasks; and communicates with patients, families, and staff to address concerns. The specialist helps maintain clean and stocked entrances and waiting areas, rounds on patients in waiting areas, and may float or travel to other areas or locations as needed. Other duties may be assigned.

Requirements

• High school diploma, GED, or equivalent.
• Must be at least 18 years of age and authorized to work in the United States.
• Proficiency in English and strong communication skills.
• Strong interpersonal skills and ability to work collaboratively in a team environment.
• Basic digital literacy and comfort navigating software applications.
• Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.
• Successful completion of software training upon hire.
• Excellent attendance and reliability.
• Welcoming demeanor and empathy and compassion when interacting with patients and families.
• Strong customer service mindset focused on meeting patient needs.
• Critical thinking skills to assess and resolve issues quickly.

Responsibilities

• Greet patients, guests, and employees entering the facilities with a welcoming salutation.
• Welcome customers according to the Emory Healthcare customer service model.
• Support patients with check-in, including using online applications and troubleshooting technical issues.
• Communicate with patients, families, and staff to resolve concerns and complaints in real time, involving leadership as needed.
• Keep entrances, waiting rooms, and storage areas tidy and sanitized, and restock supplies as needed.
• Confirm and update patient demographics.
• Manage registrations and update insurance information.
• Schedule appointments and handle referrals.
• Collect copays.
• Round on patients in waiting areas to check their comfort and address immediate needs.
• Float or travel to other areas or locations as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive health benefits that start day 1
• Student loan repayment assistance and reimbursement programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED