Patient Arrival Specialist

Emory Healthcare•Johns Creek, GA

5d•$18 - $22

About The Position

The Patient Arrival Specialist serves as the first point of contact for patients, guests, and visitors entering Emory Healthcare facilities. The role creates a welcoming environment and supports a positive, efficient arrival experience for patients and their families. The specialist assists with patient check-in and registration, administrative tasks, and coordination with clinical and operational teams to provide timely, supportive service. The position requires strong communication, problem-solving, and customer service skills, and is expected to uphold Emory Healthcare’s customer service standards while contributing to operational efficiency and patient satisfaction. The specialist welcomes and guides patients and visitors, checks in and registers patients, updates demographic and insurance information, schedules appointments, supports referrals, and collects copayments. The role also responds to questions and concerns, provides service recovery, maintains organized entrances and waiting areas, stocks supplies, and may float or travel to other locations or departments as needed.

Requirements

High school diploma, GED, or equivalent required.
Must be at least 18 years of age and authorized to work in the United States.
Proficiency in English with strong written and verbal communication skills.
Strong interpersonal skills and ability to collaborate in a team environment.
Basic digital literacy and ability to navigate computer systems and software applications.
Ability to learn new processes, procedures, and software systems quickly while maintaining attention to detail and accuracy.
Successful completion of required software training upon hire.
Demonstrated reliability, strong attendance, and punctuality.
Welcoming demeanor and ability to create a positive first impression.
Empathy and compassion when interacting with patients and families.
Strong customer service mindset focused on meeting patient needs.
Critical thinking skills to assess situations and resolve issues quickly.
Ability to remain professional and composed in a fast-paced environment.

Responsibilities

Greet patients, guests, and employees with a warm, professional demeanor and welcome patients and visitors according to Emory Healthcare’s customer service standards.
Serve as the first point of contact and guide patients and visitors upon arrival.
Conduct proactive rounding in waiting areas to check on comfort and immediate needs.
Assist patients with check-in, online applications, and basic technical issues.
Confirm and update patient demographic and insurance information and maintain accurate patient records.
Schedule appointments and assist with referrals when necessary.
Collect copayments and document transactions appropriately.
Communicate with patients, families, staff, and internal departments to address questions and concerns and support patient care and operations.
Provide service recovery and escalate patient concerns to leadership when appropriate.
Maintain clean, organized entrances, waiting rooms, and designated work areas.
Ensure supplies are stocked and available.
Float or travel to other locations or departments as operational needs require.
Perform additional duties as assigned to support patient access and departmental operations.