Patient Arrival Specialist

Emory Healthcare•Sandy Springs, GA

2d•$18 - $22

About The Position

The Patient Arrival Specialist serves as the first point of contact for patients arriving at Emory facilities and helps create a positive, smooth experience. The role involves welcoming patients, guests, and employees; supporting check-in; addressing questions and concerns; maintaining clean and stocked patient areas; and completing registration and other administrative tasks. The specialist may float or travel to other areas or locations as needed.

Requirements

High school diploma, GED, or equivalent.
At least 18 years of age and authorized to work in the United States.
Proficiency in English and strong communication skills.
Strong interpersonal skills and ability to work collaboratively in a team environment.
Basic digital literacy and comfort navigating software applications.
Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.
Successful completion of software training upon hire.
Excellent attendance and reliability.
Welcoming demeanor and ability to create a positive first impression.
Empathy and compassion when interacting with patients and families.
Strong customer service mindset focused on meeting patient needs.
Critical thinking skills to assess and resolve issues quickly.
Ability to meet the physical requirements, including standing and walking, occasional sitting, close eye work, and lifting/carrying as described in the posting.

Responsibilities

Greet patients, guests, and employees entering facilities with a smile and appropriate salutation.
Welcome customers according to the Emory Healthcare customer service model and promote a warm, positive environment.
Assist patients with check-in using online applications and troubleshoot technical issues.
Communicate with patients, families, and staff to address concerns and resolve complaints in real time, involving leadership as needed.
Keep entrances, waiting rooms, and storage areas tidy and sanitized, and restock supplies as needed.
Confirm and update patient demographics.
Manage registrations and update insurance information.
Schedule appointments and handle referrals.
Collect copays.
Round on patients in waiting areas to ensure their comfort and address immediate needs.
Float or travel to other areas or locations as needed.
Perform other duties as assigned.