Patient Arrival Specialist

Emory•Atlanta, GA

About The Position

The Patient Arrival Specialist is the first point of contact for patients, guests, and visitors entering Emory Healthcare facilities. The role creates a welcoming environment and supports a positive, efficient arrival experience for patients and their families. The specialist assists with patient check-in and registration, administrative tasks, and coordination with clinical and operational teams to help ensure timely, supportive service. The position calls for strong communication, problem-solving, and customer service skills, and requires adherence to Emory Healthcare’s customer service standards while supporting operational efficiency and patient satisfaction.

Requirements

High school diploma, GED, or equivalent.
Must be at least 18 years of age and authorized to work in the United States.
Proficiency in English, with strong written and verbal communication skills.
Strong interpersonal skills and ability to collaborate in a team environment.
Basic digital literacy and ability to navigate computer systems and software applications.
Ability to learn new processes, procedures, and software systems quickly while maintaining attention to detail and accuracy.
Successful completion of required software training upon hire.
Demonstrated reliability, strong attendance, and punctuality.
Ability to lift and carry objects up to 25 pounds.
Occasional to frequent standing and walking; occasional sitting; and close eye work involving computers, typing, reading, and writing.
Welcoming demeanor, empathy and compassion, customer service focus, critical thinking and problem-solving skills, and ability to remain professional in fast-paced environments.

Responsibilities

Greet patients, guests, and employees entering the facility in a warm and professional manner.
Welcome and guide patients and visitors in accordance with Emory Healthcare’s customer service standards.
Conduct proactive rounding in waiting areas to check on patient comfort and immediate needs.
Assist patients with check-in, online applications, and basic technical troubleshooting.
Confirm and update patient demographic and insurance information, ensuring records are accurate.
Schedule appointments and assist with referrals when needed.
Collect copayments and properly document transactions.
Communicate with patients, families, staff, and internal departments to address questions and support patient care and operational efficiency.
Provide service recovery when concerns arise and escalate issues to leadership when appropriate.
Maintain clean, organized entrances, waiting rooms, and designated work areas, and ensure supplies are stocked.
Float or travel to other locations or departments as operational needs require.
Perform additional duties as assigned to support patient access and departmental operations.