Patient Arrival Specialist

Emory Healthcare•Johns Creek, GA

20h•$18 - $22

About The Position

The Patient Arrival Specialist serves as the first point of contact for patients, guests, and visitors entering Emory Healthcare facilities. The role creates a welcoming environment and supports a positive, efficient arrival experience for patients and families. The specialist assists with patient check-in and administrative tasks, and collaborates with clinical and operational teams to help ensure timely, supportive service. Strong communication, problem-solving, and customer service skills are needed to address patient needs and provide a seamless experience. The position is expected to exemplify Emory Healthcare’s customer service standards while supporting operational efficiency and patient satisfaction. The role may require floating or traveling to other locations or departments. Physical demands include occasional lifting of up to 50 pounds, carrying objects up to 25 pounds, occasional to frequent standing and walking, occasional sitting, and close eye work such as computer use, typing, reading, and writing. Work environment and exposures may vary by assigned work area and tasks. Possible exposures include blood-borne pathogens, bio-hazardous waste, chemicals, gases, fumes or vapors, communicable diseases, electrical shock, floor surfaces, hot or cold temperatures, indoor or outdoor conditions, latex, lighting, patient-care or handling injuries, and radiation. Shift work and travel may be required; personal protective equipment, including respirators, may be used.

Requirements

High school diploma, GED, or equivalent.
At least 18 years of age and authorized to work in the United States.
Proficiency in English and strong written and verbal communication skills.
Strong interpersonal skills and ability to collaborate in a team environment.
Basic digital literacy and ability to navigate computer systems and software applications.
Ability to quickly learn processes, procedures, and software systems while maintaining attention to detail and accuracy.
Successful completion of required software training upon hire.
Demonstrated reliability, strong attendance, and punctuality.
Ability to lift up to 50 pounds and carry objects up to 25 pounds.
Ability to meet the stated physical demands, including standing, walking, sitting, and close eye work.

Nice To Haves

Welcoming demeanor and ability to create a positive first impression.
Empathy and compassion when interacting with patients and families.
Strong customer service mindset focused on meeting patient needs.
Critical thinking skills to assess situations and resolve issues quickly.
Ability to remain professional and composed in fast-paced environments.

Responsibilities

Greet patients, guests, and employees entering the facility with a warm and professional demeanor, following Emory Healthcare customer service standards.
Serve as the first point of contact and guide patients and visitors upon arrival.
Conduct proactive rounding in waiting areas to check patient comfort and address immediate needs.
Assist patients with check-in, including navigating online applications and troubleshooting basic technical issues.
Confirm and update patient demographic and insurance information and maintain accurate patient records.
Schedule appointments and assist with referrals when necessary.
Collect copayments and properly document transactions.
Communicate with patients, families, staff, and internal departments to address questions or concerns and support patient care and operational efficiency.
Provide service recovery when concerns arise and escalate issues to leadership when appropriate.
Maintain clean and organized entrances, waiting rooms, and designated work areas, and ensure supplies are stocked.
Float or travel to other locations or departments as required to support operational needs.
Perform additional duties as assigned to support patient access and departmental operations.