Patient Ambassador - Emergency Department - PRN

Vitruvian Health • Cleveland, TN

2d

About The Position

Works under the general supervision of Patient Experience leadership and follows established policies and procedures to support patients and families throughout the Emergency Department. The Patient Ambassador is a non-clinical resource focused on improving patient comfort, communication, and overall experience. The role provides courteous assistance, addresses basic needs, and helps reduce anxiety during wait times. The associate maintains positive working relationships with patients, families, and interdisciplinary staff to promote a respectful, supportive, and compassionate environment. Additional duties are performed as assigned in a professional and patient-centered manner.

Requirements

• High school diploma or equivalent required.
• Strong interpersonal and communication skills, including the ability to engage positively with patients and families in a high-stress environment.
• Demonstrate compassion, patience, and professionalism.
• Ability to remain calm, organized, and approachable in a fast-paced Emergency Department setting.
• Basic computer skills and good time-management skills.
• Ability to follow instructions and policies.
• Demonstrate sound judgment, adaptability, and a team-oriented mindset.
• Maintain patient confidentiality and comply with HIPAA standards.

Nice To Haves

• Previous customer service, hospitality, patient experience, or healthcare-related experience preferred.

Responsibilities

• Support patients and families throughout the Emergency Department.
• Provide courteous, non-clinical assistance and address basic needs.
• Help reduce patient and family anxiety during wait times.
• Maintain positive working relationships with patients, families, and interdisciplinary staff.
• Promote a respectful, supportive, and compassionate environment.
• Perform additional duties as assigned in a professional and patient-centered manner.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED