Patient Access Representative | Emergency Department | PRN

Sanford Health•Sioux Falls, SD

About The Position

Sanford Health is hiring a Patient Access Representative for its Emergency Department. This role provides customer service to patients and serves as a first point of contact, creating a welcoming and safe environment by phone or in the clinic. The position is suited to someone comfortable with a fast-paced environment and changing workloads. It is a scheduled PRN role working 10-hour shifts on both Saturday and Sunday every other weekend. Shift options are 5:00 a.m.–3:30 p.m., 6:00 a.m.–4:30 p.m., or 8:00 a.m.–6:30 p.m. Responsibilities include patient registration, scheduling and coordinating appointments, and performing related administrative and patient-support duties. The role may also include hospital admissions, financial assistance coordination, Telemed appointment coordination, and office tasks.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through registration work queues, as applicable.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator by calling codes and paging providers, as applicable.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as making copies and sending faxes.