Patient Access Representative (PRN - Emergency Department)

Munson Healthcare•Traverse City, MI

About The Position

The Patient Access Representative works in the Emergency Department, greeting and directing patients, families, and visitors to testing and surgical areas in a courteous, welcoming manner. The position is highly mobile and may involve transporting people or arranging transportation as needed. The role includes obtaining and verifying required patient information and entering it into the registration system promptly. The representative provides information that helps patients understand procedures, expectations, and the hospital environment; handles confidential medical information with a high degree of control; and works positively with staff across the organization. The representative keeps offices and work areas orderly and stocked, checks department communications daily by telephone voicemail and/or email, and promptly implements requested changes to information-collection procedures. The role also serves as a preceptor for new hires and performs other duties assigned by the PAS leadership team.

Requirements

Associate's degree, two years of formal education, or equivalent experience.
Two years of work experience in customer service, healthcare, or a business-related field.
Exceptional people skills.

Responsibilities

Greet and direct patients, families, and visitors to testing and surgical areas in a courteous and welcoming manner.
Assist patients, families, and visitors with transportation, including transporting them or arranging transportation as needed.
Obtain and verify required patient information and enter it into the registration system promptly.
Provide information to promote patient understanding of procedures, expectations, and the hospital environment.
Handle confidential medical information with a high degree of control.
Keep offices and work areas orderly and properly stocked.
Check department communications daily through telephone voicemail and/or email.
Implement requested changes to current information-collection procedures promptly, including changes communicated before official documentation.
Act as a preceptor for new hires and provide the education required for the position.
Perform other duties as assigned by the PAS leadership team.