Patient Access Representative | Emergency Department | PRN
About The Position
Sanford Health is seeking a Patient Access Representative to provide exceptional customer service and create a welcoming, safe environment for patients, whether in person or by phone. This PRN position is in the Emergency Department and is suited to someone who prefers a fast-paced environment with changing workloads. The scheduled shifts are 10 hours per day on both Saturday and Sunday every other weekend, with shift options of 5:00 a.m.–3:30 p.m., 6:00 a.m.–4:30 p.m., or 8:00 a.m.–6:30 p.m. Scheduled weekly hours are 0. The role includes patient registration, appointment scheduling, and related administrative support. Representatives verify patient demographics, manage required documents and signatures, establish financial responsibility, collect payments, coordinate appointments and referrals, and support patient flow. Additional duties may include chart preparation, financial-assistance coordination, telemedicine scheduling, reminder calls, hospital admissions, and general office tasks.
Requirements
- One year of work experience, preferably in a medical office setting.
- Customer service skills are essential.
- Six months of customer service experience is desired.
- BLS may be required for certain locations or settings.
Nice To Haves
- High school diploma or equivalent preferred.
- Post-secondary education is helpful.
- Medical terminology is helpful.
Responsibilities
- Greet patients and verify their demographics.
- Create, scan, and route documents or electronic forms; explain documents to patients and obtain necessary signatures.
- Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
- Collect co-payments, pre-payments, and payments on account balances.
- Work registration queues to address registration errors or denied insurance claims, as needed.
- Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services.
- Check patients in and out and operate a multi-line phone.
- Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
- Prepare and coordinate charts and organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate telemedicine appointments and make appointment reminder calls.
- Support hospital admissions and perform office duties such as copying and sending faxes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
