Patient Ambassador

Mass General Brigham•Newton, MA

1d•$18 - $24•Onsite

About The Position

Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image.

Requirements

High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
Experience in customer service, healthcare, or a similar setting 0-1 year preferred.
PCA/CNA experience strongly preferred.
Exceptional interpersonal and communication skills, with a strong focus on customer service.
Ability to handle sensitive situations with empathy and professionalism.
Strong problem-solving skills and the ability to work under pressure.
Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
Ability to work collaboratively with teams and departments.
Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 50lbs+(w/assisted device)
Carrying Frequently (34-66%) 20lbs - 50lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)

Nice To Haves

Associate's Degree Healthcare Administration preferred
Associate's Degree Related Field of Study preferred
PCA/CNA experience strongly preferred

Responsibilities

Greet patients, visitors, and staff with a warm and professional demeanor.
Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
Inform patients and visitors about additional hospital services and programs that may benefit them.