Patient Ambassador - Chambersburg Hospital - Per Diem

WellSpan Health•Chambersburg, PA

About The Position

The Patient Ambassador provides premier customer service by greeting and screening guests and offering information, directions, transportation, or assistance in accordance with WellSpan Health System policies and procedures. The role supports a welcoming and inclusive environment while helping guests and patients navigate the hospital and communicate with relevant teams. The position also provides patient-room assistance, supports communication among patient families, clinical areas, and physicians, and helps maintain the safety, neatness, and cleanliness of the assigned area. At certain times, the role conducts COVID-19 specimen collection according to standard work, including explaining the process, supervising patient self-swabbing, securing specimens for testing, and entering information into the clinical information system. Appropriate PPE must be worn. This is a per diem, as-needed position with varying shifts. The Patient Ambassador may also provide support to other departments as needed and attend educational or in-service classes and departmental staff meetings.

Requirements

High school diploma or GED.
One year of customer service-related work experience.
Excellent communication and interpersonal skills.
Ability to perform varied duties and switch between tasks of different natures without losing efficiency or composure.
Basic computer skills.

Nice To Haves

Bilingual.

Responsibilities

Proactively approach and greet guests to create an exemplary first impression and foster an inclusive, welcoming environment.
Determine guests’ needs and provide appropriate screening, information, directions, transportation, or escorts according to established policies and procedures.
Listen carefully and respond sensitively to guests’ needs and wishes, treating all guests with dignity and respect.
Enter and retrieve data in established computer systems, including Epic, using relevant software applications.
Answer telephones, route callers, take messages, and provide routine information.
Provide patient-room assistance and patient lists to community spiritual leaders.
Communicate in ways that support patient confidentiality.
Observe and maintain the assigned area for potential safety or security issues and for neatness and cleanliness; notify appropriate personnel when corrective action is needed.
Act as a liaison among patient families, clinical areas, and physicians to support efficient and accurate information flow.
Conduct COVID-19 specimen collection when required, including explaining the collection process, supervising patient self-swabbing, securing specimens for testing, entering information into the clinical information system, and wearing appropriate PPE.
Provide support and assistance to various departments as needed.
Attend educational or in-service classes and departmental staff meetings.