Patient Advocate

Med-Metrix•Lansdale, PA

33d

About The Position

The Patient Advocate supports uninsured and underinsured patients in accessing financial assistance through state and hospital programs and federal benefits such as SSI/SSDI. The role includes interviewing patients, assessing eligibility, gathering required documentation, completing applications, and coordinating with government assistance offices. The position also provides support with Marketplace insurance when applicable, verifies and updates insurance information, maintains accurate records, and meets productivity goals. The employee must follow HIPAA and information-security policies when handling protected health information (PHI), viewing or using only the minimum necessary information for assigned duties. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with one Saturday per month. Travel to nearby locations or other client sites may be required. The employee must have reliable transportation for consistent, punctual on-site attendance and a smartphone or other electronic device capable of downloading applications for multifactor authentication and security purposes.

Requirements

High school diploma or equivalent is required.
Two to three years of customer service experience is preferred.
Ability to work at various client sites as needed.
Reliable transportation to ensure consistent on-site attendance and punctuality.
Ability to use the internet and learn databases.
Ability to meet monthly productivity goals.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and the ability to communicate well at all levels of the organization.
Strong problem-solving and investigative skills, sound judgment, and the ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and a results-oriented approach.
Excellent written and verbal communication skills.
Smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.

Nice To Haves

Healthcare-related degree preferred.
Bilingual Spanish skills, spoken and written, are a plus.

Responsibilities

Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
Identify eligibility and collect required documentation.
Submit and track applications with local assistance offices.
Provide support for Marketplace insurance when applicable.
Maintain accurate records and meet productivity goals.
Verify and update insurance information.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
Comply with Information Security and HIPAA policies and procedures, limiting access to PHI to the minimum necessary for assigned duties.
Perform other duties as assigned.