Patient Advocate

Tohono O'odham Nation•Sells, AZ

1d•Onsite

About The Position

The Patient Advocate works under limited supervision as an advocate and liaison between dialysis patients and multiple care delivery systems. The role provides information and assists patients with medical needs. Work is reviewed upon completion for compliance with organizational and departmental goals, policies, and procedures. Established procedures and guidelines allow flexibility in choosing methods, setting priorities, and planning and coordinating projects. The Patient Advocate supports patients with prescriptions, medical instructions, appointments, ambulatory needs, and transportation. The position also serves as an interpreter and liaison among patients, medical center staff, the Human Services Department, and the Dialysis Patient Advisory Committee. The role assists with culturally sensitive matters and helps identify and refer problems to appropriate medical personnel. The position is located in Sells, Arizona. Depending on department needs, fluency in both Tohono O’odham and English may be required as a condition of employment.

Requirements

High school diploma or GED and six months of work experience in a nursing field, or an equivalent combination of training, education, and work experience demonstrating ability to perform the duties.
Knowledge of Tohono O’odham culture, customs, and traditions.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements.
Knowledge of health-related issues, medical terminology, and health education.
Knowledge of health and nutrition principles and body composition.
Skill in recording and updating assessments and making referrals as needed.
Skill in providing superior customer service to internal and external customers.
Skill in patient care.
Ability to carry out verbal or written instructions.
Ability to exercise independent judgment.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain positive, effective working relationships with employees and the general public.
Ability to maintain privileged confidential information.
Ability to work independently and meet strict timelines.
Ability to work extended hours and various work schedules.
Obtain CPR, AED, and First Aid certifications within the first six months of hire.
Upon recommendation for hire, complete a criminal background check, National FBI check, and 39-month Motor Vehicle Record review.
May be required to possess and maintain a valid driver’s license, with no DUIs or major traffic citations within the previous three years.
If required to operate program vehicles, meet the Tohono O’odham Nation tribal employer’s insurance requirements for a driver’s permit.
Depending on department needs, demonstrate fluency in both Tohono O’odham and English as a condition of employment.

Responsibilities

Translate educational and informational materials for patients.
Assist patients in obtaining prescriptions.
Weigh patients and take their temperatures.
Help patients interpret physicians’ information about medication, dietary requirements, and other medical instructions; schedule medical appointments as needed.
Act as a liaison among patients, the Human Services Department, Health Center staff, and the Dialysis Patient Advisory Committee.
Interpret between patients and medical center staff as needed.
Assist patients with ambulatory needs.
Transport patients to and from hospital or clinic appointments, meetings, and consultations; pick up patient supplies as needed.
Assist patients and staff with culturally sensitive issues.
Assist medical staff in encouraging patients to take responsibility for their health and well-being.
Identify and assess problems and contact appropriate medical personnel.
Perform other job-related duties as assigned and contribute to a team effort.