Patient Advocate

Aspire Fertility Austin•Austin, TX

14d•Onsite

About The Position

The Patient Advocate is the friendly and professional first point of contact for patients, helping create a positive and welcoming experience. The role supports smooth front desk operations by scheduling appointments, managing multi-line phones and emails, and directing patient inquiries with care and accuracy. The Patient Advocate collaborates with the front desk team and colleagues across departments to provide exceptional service and seamless communication throughout the office. The position is based at the 38th Street clinic, with as-needed coverage at the Domain location at 2200 Park Bend Drive. Regular hours are Monday through Friday, 7 a.m. to 4 p.m., with a holiday and weekend rotation that includes Saturdays and Sundays from 7:30 a.m. to 11:30 a.m.

Requirements

High school diploma or GED.

Nice To Haves

Bachelor's degree preferred.
At least one year of administrative medical office experience strongly preferred.
Experience with an Electronic Medical Record (EMR) system strongly preferred.

Responsibilities

Answer phones, direct calls, or assist patients as appropriate.
Manage the flow of information between the lab, onsite physician, and other staff while adhering to patient-care and privacy standards.
Schedule and confirm patient appointments, check-ups, and physician referrals.
Direct calls to appropriate staff.
Greet visitors, ascertain the purpose of their visit, and direct them to appropriate staff.
Compile and record medical charts, reports, and correspondence.
Interview patients to complete insurance and privacy forms.
Perform other duties, special projects, and tasks as assigned.

Benefits

Medical, dental, and vision plans for full-time employees.
Complimentary basic life insurance.
Employee Assistance Program.
Long-term disability insurance.
Low-cost employee-only healthcare coverage option.
Fertility benefits, adoption assistance, and surrogacy support.
Maternity, paternity, and partner leave.
18 days of annual paid time off and 11 paid holidays, including one floating holiday.
401(k) plan with a company match and full vesting after two years.
Company-funded Lifestyle Spending Account for eligible well-being expenses.
Employer contributions to an HSA for eligible employees.
Employee Referral Program with rewards of up to $2,000 for successful referrals.
Continuing education reimbursement and dedicated time off for professional development.
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.