Patient Advocate

Matter Health•Nashville, TN

26d

About The Position

Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. Its mission is to improve healthcare access by meeting patients where they are and building trusted relationships within the communities it serves. The Patient Advocate & Liaison (PAL) is Matter Health’s representative in assigned communities and builds relationships with older adults living in affordable housing. Working alongside a Nurse Practitioner, the PAL educates patients about Matter Health, supports enrollment, coordinates follow-up, identifies barriers to care, and helps patients stay connected to needed services. The field-based role is suited to someone who enjoys direct community engagement and is passionate about healthcare access for underserved populations. Matter Health describes its culture as leading with love and emphasizes the importance of each team member’s contribution to improving care access for older adults. Benefits for full-time team members begin on the first of the month following their start date; eligibility is based on full-time employment status.

Requirements

1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or another relationship-focused role.
Passion for serving older adults and underserved communities.
Outstanding communication and relationship-building skills.
Comfort working independently in a field-based environment.
Strong organization and time-management skills.
Ability to collaborate with clinical and operational teams.
Valid driver’s license and reliable transportation required.

Nice To Haves

Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach.
Bilingual Spanish.

Responsibilities

Build trusted, lasting relationships with older adults in assigned communities.
Serve as Matter Health’s primary community representative.
Educate prospective patients about Matter Health’s care model and services.
Support patient outreach, enrollment, scheduling, and ongoing engagement.
Conduct in-person outreach, phone calls, and community events to connect with patients.
Partner with Advanced Practice Providers, Social Workers, Care Navigators, and Operations teams.
Identify barriers to care and connect patients with appropriate community resources.
Assist patients throughout their healthcare journey, from initial introduction through ongoing engagement.
Maintain accurate documentation in Salesforce and Athena.
Help improve patient retention and healthcare access in assigned communities.

Benefits

Medical, dental, and vision coverage.
Employer-funded HSA options.
Employer-paid life and disability insurance.
Voluntary illness, accident, and hospitalization coverage.
Access to Matter Health’s in-person and virtual care services.
Competitive compensation.
401(k) with company match beginning at day 60.
Access to financial wellness resources and support.
Up to 4 weeks of PTO.
10 paid company holidays.
2 volunteer days annually. Benefits eligibility is based on full-time employment status.