Patient Advocacy Liaison (East Region)
About The Position
The Patient Advocacy Liaison supports Servier’s interactions and collaborations with the Becker Muscular Dystrophy community in the assigned region. This senior manager-level, field-based role builds Servier’s presence with regional advocacy partners, raises awareness of Becker, supports educational efforts, and develops a detailed understanding of the advocacy landscape. The liaison works with Servier’s advocacy team and local Becker communities, sharing field insights to inform broader strategies and programs. The role engages and educates local communities, connects patients with high-quality resources, and helps patients build stronger community networks. It facilitates collaboration among patients, families, advocacy organizations, and health care providers to help people living with Becker access quality information and resources. The position reports to the Senior Director, Patient Advocacy (Neurology) and works under the direction of the PAL Team Lead. This is a remote position, and the applicant must live within the assigned U.S. territory. Territory travel averages 70%, with occasional weekend travel potentially required.
Requirements
- Bachelor’s degree.
- At least 5 years of patient advocacy experience.
- Demonstrated examples of effective patient engagement and stakeholder management.
- Strong communication and interpersonal skills, with the ability to build rapport quickly.
- Ability to learn complex scientific or medical topics and translate them into clear, accurate, accessible language for non-technical audiences.
- Familiarity with patient access and reimbursement, and ability to educate the community on these concepts.
- Ability to navigate a high-energy, dynamic work environment and work comfortably with colleagues at all management levels.
- Must live within the assigned U.S. territory.
Nice To Haves
- Biotechnology or pharmaceutical experience.
- Experience applying patient-centered perspectives in a health care or biotechnology company; comparable experience at a patient advocacy organization demonstrating transferable industry skills is also considered.
- Prior rare disease experience.
Responsibilities
- Create and execute an engagement and outreach plan based on areas of mutual interest and need, under the direction of the PAL Team Lead.
- Develop programs and partnerships that foster community and connection among patients, caregivers, providers, and advocates.
- Help patients and families understand the importance of building a comprehensive care team.
- Provide resources and connections to patients seeking experienced and specialized Becker support services.
- Build collaborations with selected regional advocacy groups and serve as a point of contact.
- Organize and facilitate patient and caregiver education events and networking opportunities.
- Serve as a trusted liaison between Servier and the patient community.
- Represent Servier at community-based activities and act as a company ambassador in the region.
- Support grassroots and local community partnerships that increase awareness and engagement and encourage advocacy group investment in Becker.
- Collaborate with allied health care providers and clinicians to plan and host local educational programs and patient learning events.
- Partner with local advocacy groups to co-create relevant patient education content.
- Execute logistics for sponsorships of regional patient organizations and chapters.
- Manage logistics and promotion of local events through community networks.
- Gather insights from local events to inform Servier priorities and identify unmet community needs.
- Provide the Market Access team with insights on state, regional, and local access issues and trends.
- Share patient and advocacy-group concerns with internal teams, including Medical Affairs, Commercial, and Corporate Affairs.
- Provide regional insights and feedback to inform national advocacy and community strategies and program development.
- Participate in appropriate engagements with health care providers and allied health professionals to share information about patient initiatives and programs available to Becker patients and caregivers.
- Support Servier’s internal culture by bringing a patient focus to daily interactions and increasing internal awareness of the Becker patient journey.
- Ensure all activities and interactions adhere to legal, compliance, and ethical guidelines.
Benefits
- Competitive and comprehensive benefits package, subject to eligibility requirements.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible time off, including unlimited sick time and flex time; time off does not accrue.
- 401(k).
- Life insurance.
- Disability insurance.
- Recognition programs.
- Eligibility for short-term and long-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
