Patient Liaison

Prenuvo • Miami, FL

6d • $23 - $26 • Onsite

About The Position

Prenuvo is hiring a full-time Patient Liaison for its on-site clinic in Miami, Florida. The Patient Liaison welcomes patients and visitors, provides a polished and professional first impression, and helps ensure a smooth, positive clinic experience. The role is suited to someone with strong customer-service skills, compassion, and exceptional attention to detail.

The position supports patient check-in, registration, and check-out; appointment scheduling; and coordination among patients, providers, technologists, and clinical staff. Clinic hours may extend up to seven days a week, so the schedule may include weekdays, weeknights, and weekends. The role may also require availability to cover shifts with 45 minutes’ notice. Employees must be authorized to work in the United States without current or future employer visa sponsorship.

The work requires standing for extended periods. Depending on the shift, employees receive additional paid 15-minute sitting breaks after more than four consecutive hours of standing and a second such break when a shift exceeds 10 hours. These are supplementary to applicable state-mandated meal and rest breaks.

Requirements

• At least 1 year of customer service experience, preferably in healthcare or a related field.
• Self-starter who takes ownership of training and development.
• Punctual, dependable, and committed to excellence in medical and customer care.
• Availability to work varied hours, including weekdays and weekends as needed.
• Ability to manage priorities in a fast-paced environment and address patient concerns sensitively and carefully.
• Ability to work collaboratively while maintaining a pleasant, professional demeanor with patients and colleagues.
• Exceptional interpersonal and communication skills.
• Attention to detail and commitment to high standards of excellence.
• Strong organizational skills and ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.
• Legally authorized to work in the United States at the time of hire without requiring employer sponsorship for a work visa, now or in the future.
• Ability to stand for extended periods.
• Availability to cover shifts within 45 minutes’ notice when needed.

Nice To Haves

• Previous experience in healthcare, hospitality, or MedSpa.
• Experience as a Receptionist, Front Office Representative, or in a similar role.

Responsibilities

• Welcome patients and visitors and provide a warm, professional first impression.
• Verify patient identity and required documentation.
• Help patients complete registration and intake forms as needed.
• Manage appointment scheduling, cancellations, and rescheduling.
• Educate patients about post-scan expectations.
• Serve as a liaison among patients, providers, technologists, and clinical staff.
• Keep the front desk organized and stocked, and help it operate efficiently.
• Address patient concerns and complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Benefits

• Free whole-body scans for each team member.
• Growth opportunities.
• Weekly team gatherings to connect, share, and socialize.
• Flexible vacation policy, with employees encouraged to use it.
• Commuter Benefits Plan to help cover transit and parking costs.
• 401(k) retirement savings plan with pre-tax contributions; no matching contributions are currently offered.
• Comprehensive health, dental, vision, and mental health coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed