Patient Liaison

Prenuvo • Las Vegas, NV

1d • Onsite

About The Position

Prenuvo is seeking a Patient Liaison for its on-site clinic in Las Vegas, Nevada. The Patient Liaison is the welcoming face of the clinic and provides a cheerful, professional, polished, and patient-centered experience. The role supports front-desk operations, patient registration and scheduling, and communication between patients and clinical teams.

Clinics operate up to seven days a week, so the role may require a flexible schedule, including weekdays, weeknights, and weekends. Employees may also need to cover shifts with 45 minutes’ notice. The position does not provide visa sponsorship; applicants must be legally authorized to work in the United States at hire and must not require employer sponsorship now or in the future.

The position involves standing for extended periods. Depending on shift length and applicable state requirements, employees receive paid 15-minute sitting breaks after more than four consecutive hours of standing and a second paid 15-minute sitting break if a shift exceeds 10 hours. These breaks are additional to state-mandated meal and rest breaks.

Requirements

• At least 5 years of customer service experience, preferably in healthcare or a related field.
• Take ownership of training and professional development.
• Be punctual, dependable, and committed to excellence in medical and customer care.
• Be available to work varied hours, including weekdays and weekends as needed.
• Manage priorities in a fast-paced environment and address patient concerns with sensitivity and care.
• Work collaboratively while maintaining a pleasant, professional demeanor with patients and colleagues.
• Exceptional interpersonal and communication skills.
• Attention to detail and commitment to high standards of excellence.
• Strong organizational skills and ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.
• Ability to stand for extended periods.
• Must be legally authorized to work in the United States at the time of hire and not require employer visa sponsorship currently or in the future.

Nice To Haves

• Previous experience in healthcare, hospitality, or a MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or in a similar role.

Responsibilities

• Welcome patients and visitors and provide a warm, professional first impression.
• Verify patient identity and required documentation.
• Help patients complete registration and intake forms as needed.
• Manage appointment scheduling, cancellations, and rescheduling.
• Educate patients about post-scan expectations.
• Act as a liaison between patients, providers, technologists, and clinical staff.
• Keep the front desk organized, stocked, and operating efficiently.
• Address patient concerns and complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Benefits

• Free whole-body scans for team members.
• Growth opportunities.
• Weekly team gatherings to connect, share, and socialize.
• Flexible vacation policy.
• Commuter benefits to help cover transit and parking costs.
• 401(k) retirement savings plan with pre-tax contributions; no company matching contributions are currently offered.
• Comprehensive health, dental, and vision benefits, including mental health coverage.
• Paid 15-minute sitting breaks under the described shift and standing conditions, in addition to applicable state-mandated meal and rest breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed