Patient Liaison

Empower Behavioral Health • San Antonio, TX

2d • Onsite

About The Position

The Patient Liaison at Empower Behavioral Health (EBH) is a key part of the Billing Department. This role is responsible for overseeing patient coordination and administrative support, ensuring accurate patient records, timely communication, efficient billing processes, and smooth daily operations. This position collaborates with clinical, administrative, and billing teams to support accurate patient account management, timely insurance and billing follow-up, and efficient departmental operations.

Requirements

• Strong Written and Oral Communication
• Interpersonal Skills
• Attention to Detail
• Time management and Organization
• Customer Service
• Multitasking and Prioritization
• Minimum high school diploma (or equivalent)
• Excellent interpersonal and communication skills
• Strong written and oral communication skills
• Experience working with authorizations
• Experience working in a medical billing setting
• Excellent customer service skills

Nice To Haves

• 1+ years of experience with behavior analysis
• 1+ years of experience working with Central Reach
• Experience working in a growing organization

Responsibilities

• Serve as a primary point of contact for patient invoices, payment options, and billing details and questions.
• Initiate outbound calls to clients regarding outstanding balances, insurance issues, and coordination of benefits.
• Assist in heavy inbound calls and emails
• Assist in verifying insurance eligibility and coverage details prior to and after services.
• Report billing discrepancies
• Maintains updates to the benefits tracker
• New patient charts
• Reconciling patient revenue
• Utilizes Central Reach and Insurance Portals
• Participate in quality improvement initiatives
• Maintain compliance with HIPAA and organizational privacy standards when handling patient information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED