Under the direction of the PAS supervisor or manager, the Patient Access Representative assists patients with on-site registration and arrival for scheduled and unscheduled visits and completes financial clearance functions. For unscheduled visits, this includes collecting accurate demographic and insurance information and collecting patient liability at the time of service when known. The role also handles financial clearance for assigned scheduled accounts. The representative greets and serves patients professionally, warmly, and respectfully to promote positive encounters. Information must be gathered in compliance with applicable regulations and guidelines and documented accurately and promptly. The position is with Providence Revenue Cycle Business Services and supports its patient-focused, whole-person care mission.
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