Patient Administrative Coordinator

Team Rehabilitation Services, LLC • Royal Oak, MI

7h

About The Position

Team Rehabilitation is seeking an outgoing, dynamic Patient Administrative Coordinator to serve as the first point of contact at an outpatient therapy clinic. The role supports patients throughout their therapy experience by helping with appointments, paperwork, communication, insurance questions, records, payments, and other administrative needs. The coordinator also supports clinic performance through reporting, data entry, and basic upkeep of clinic supplies and equipment. The position requires multitasking in a fast-paced, demanding environment, maintaining patient privacy, and performing additional duties as assigned by the clinic director.

Requirements

• High school graduate or equivalent.
• Excellent verbal and written communication skills.
• Solid basic computer skills.
• Commitment to diversity, equity, and inclusion.
• Ability to multitask in a fast-paced, demanding environment.

Nice To Haves

• Experience in a patient-centered health care position is advantageous but not required.

Responsibilities

• Greet patients, verify appointments, and assist with necessary paperwork.
• Maintain communication with patients, physicians, staff, and others involved in patient care, including follow-ups.
• Maintain complex schedules and ensure patients are scheduled for the appropriate number of visits; coordinate with therapists and staff as needed.
• Assist patients with insurance questions, verify and explain benefits, and obtain and track authorizations.
• Update and maintain electronic medical and billing records, including billing changes, and follow up to obtain additional information when appropriate.
• Collect copayments, process payments, issue receipts, and handle billing-related tasks.
• Enter information gathered from in-house research to support clinic performance measurement.
• Prepare management information and assist with basic maintenance of clinic supplies and equipment.
• Respect patient privacy and follow confidentiality policies.
• Multitask in a fast-paced, demanding environment while keeping up with daily reports and tasks.
• Perform additional duties as assigned by the clinic director.

Benefits

• Low-cost medical plan options, dental coverage, and vision coverage.
• 401(k) match.
• Profit sharing.
• Equity opportunities.
• Monthly bonus opportunities.
• Generous paid time off.
• Flexible scheduling.
• $1,500 per year for continuing education or student loan repayment.
• 40 hours of paid continuing education unit time each year, in addition to paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED