Patient Administrative Coordinator

Team Rehabilitation Services, LLC • Auburn Hills, MI

5d

About The Position

Team Rehabilitation is seeking an outgoing, dynamic Patient Administrative Coordinator to serve as the first point of contact in an outpatient therapy clinic. The role supports patients throughout their therapy experience by providing welcoming service, coordinating appointments and communications, assisting with insurance and billing matters, and maintaining accurate patient and clinic records. The coordinator also supports clinic performance through reporting, data entry, and basic upkeep of supplies and equipment. The position requires multitasking in a fast-paced, demanding environment and respecting patient privacy and confidentiality.

Requirements

• High school graduate or equivalent.
• Excellent verbal and written communication skills.
• Solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Nice To Haves

• Experience in a patient-centered healthcare position is advantageous but not required.

Responsibilities

• Greet patients, verify appointments, and help them complete required paperwork.
• Coordinate communication and follow-ups among patients, physicians, clinic staff, and others involved in patient care.
• Maintain complex schedules and ensure patients are scheduled for the appropriate number of visits, coordinating with therapists and staff as needed.
• Assist patients with insurance questions, verify and explain benefits, and obtain and track required authorizations.
• Update and maintain electronic medical and billing records, including billing changes, and follow up to obtain additional information when needed.
• Collect copayments, process payments accurately and professionally, issue receipts, and handle billing-related tasks.
• Accurately enter information collected through in-house research to support clinic performance measurement.
• Prepare management information and daily reports, enter research data, and perform basic maintenance of clinic supplies and equipment.
• Protect patient privacy and comply with confidentiality policies.
• Multitask and keep up with daily reports and tasks in a fast-paced environment.
• Perform additional duties assigned by the clinic director.

Benefits

• Low-cost medical plan options, dental coverage, and vision coverage.
• 401(k) match.
• Profit sharing.
• Equity opportunities.
• Monthly bonus opportunities.
• Generous paid time off.
• Flexible scheduling.
• $1,500 per year for continuing education or student loan repayment, at the employee’s choice.
• 40 hours of paid continuing education time each year, in addition to paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED