Administrative Coordinator

Accord•Saint Paul, MN

11d•Onsite

About The Position

Accord is seeking an Administrative Coordinator to provide administrative support to the Employment Services division. The role supports people with disabilities and helps coordinate employment services, referrals, authorizations, scheduling, caseloads, transportation assistance, documentation, and stakeholder communications. The position reports to the Program Manager of the Employment Services division and requires working from the office at least four days per week unless otherwise approved. The coordinator serves as a representative of Accord and the Employment Services program, provides responsive customer service, maintains confidentiality, and models the agency’s mission and values. The role also assists with new employee orientation and training and completes other duties as assigned.

Requirements

High school diploma or GED.
Meet one of the following qualifications and provide documentation, including a copy of the degree earned, transcript showing the award date and degree, and a resume documenting years of direct-care experience and populations supported: a four-year bachelor’s degree in a human-services-related field and one year of full-time direct-care experience serving people with disabilities or people age 65 or older; an associate degree in a human-services-related field and two years of such experience; a diploma in a human-services-related field from an accredited postsecondary institution and three years of such experience; or at least 50 hours of education and training related to human services and disabilities and four years of such experience under the supervision of a staff person meeting the listed qualifications.
Excellent time-management skills.
Knowledge of 245D programs and documentation.
Computer literacy and strong technical skills, including expert knowledge of Microsoft Office Suite, Google Suite, and/or database software.
Exceptional verbal and written communication skills and a highly responsive timeframe.
Strong organization and attention to detail, with demonstrated experience in clear documentation, note-taking, and filing.
Ability to manage multiple tasks in a fast-paced environment.
Collaborative approach.
Creative problem-solving abilities and experience creating positive outcomes.

Responsibilities

Model Accord’s mission and values, helping people to live their greatest lives.
Provide clerical support within Employment Services, including scheduling team meetings.
Coordinate service authorizations across both service sources to support transitions within the E1MN pathway.
Maintain working knowledge of the E1MN Pathway and provide information and guidance to team members and external stakeholders.
Work with Team Leads and the VRS Team Lead to manage caseloads and inter-program transfers.
Coordinate transportation supports, including Metro Mobility, lost cards, recertifications, and replacement cards.
Serve as a content expert for employment services and respond to outside stakeholder questions.
Manage incoming program referrals, respond to inquiries within one business day, and review referrals for program and personnel fit.
Prepare for, attend, and present at AR meetings; complete service authorization documentation and assist with AR needs.
Provide excellent customer service in all interactions.
Audit records for content and quality, report issues to the Program Manager within one business day, and document reviews in the electronic health record or database within one business day.
Meet or exceed a minimum billing standard of 80 units per month.
As a mandated reporter, respond to and report incidents occurring while providing services, following Accord policy to protect the health and safety of people supported and minimize risk of harm.
Represent the agency and program to people supported, community partners, and external constituents.
Serve as a positive role model and maintain departmental confidentiality.
Demonstrate excellent written and oral communication.
Work from the office at least four days per week unless otherwise approved by the Program Manager.
Complete all position-related training.
Assist the Program Manager with new employee orientation and training, including preparing workspaces and welcome materials and reviewing software and electronic platforms with new hires during their first week.
Maintain proficiency in EHR, Microsoft Office, Google Suite, WorkForce One, and other software platforms.
Perform other duties as required or assigned.