Patient Administrative Coordinator

Team Rehabilitation Services, LLC•Southfield Township, MI

10d•$18 - $22•Onsite

About The Position

Team Rehabilitation is seeking an outgoing, dynamic Patient Administrative Coordinator to serve as the clinic’s first point of contact. The role supports patients throughout their therapy experience by providing welcoming, empathetic service and helping accommodate their needs. The coordinator manages appointments, patient communications, insurance and billing tasks, electronic records, clinic reporting, and supplies and equipment. The position requires multitasking in a fast-paced, demanding environment and respecting patient privacy and confidentiality.

Requirements

High school graduate or equivalent.
Excellent verbal and written communication skills.
Solid basic computer skills.
Commitment to diversity, equity, and inclusion.

Nice To Haves

Experience in a patient-centered health care position is advantageous but not required.

Responsibilities

Greet patients in a friendly, outgoing manner, verify appointments, and help complete necessary paperwork.
Communicate with patients, physicians, staff, and others involved in patient care, including completing necessary follow-ups.
Maintain complex schedules and ensure patients are scheduled for the appropriate number of visits; coordinate with therapists and staff as needed.
Answer insurance-related questions, verify and explain benefits, and obtain and track required authorizations.
Accurately update and maintain electronic medical and billing records, including billing changes, and follow up to obtain additional information when appropriate.
Collect copayments, process payments accurately and professionally, issue receipts, and handle billing-related tasks.
Accurately enter data collected from in-house research used to assess clinic performance.
Prepare management information and support clinic performance through research data entry and basic maintenance of clinic supplies and equipment.
Respect patient privacy and follow confidentiality policies.
Manage multiple tasks in a fast-paced, demanding environment while keeping up with daily reports and tasks.
Perform additional duties as assigned by the clinic director.