Patient Admin Specialist II, GI Services South Bay - Full Time, Days (08HR)

Stanford Health Care • San Jose, CA

1d • $33 - $37

About The Position

The Patient Administrative Specialist II (PAS II) handles new patient coordination, surgery scheduling, and other front-office functions in an outpatient clinical setting, supporting administrative tasks related to the clinic’s daily operations. The role requires proficiency in level I skills and performance of the specialized functions described below, plus strong proficiency in at least one designated specialized function. The PAS career ladder has four levels, with advancement based on demonstrated skills, business needs, and the requirements of the higher level.

The role is based at Stanford Health Care and supports patient registration and interactions, referral management, appointment scheduling, administrative documentation, telephone and messaging, and coordination with clinic staff and providers. The PAS II also helps welcome and orient new PAS staff. Employees are expected to follow Stanford Health Care’s C-I-CARE standards and contribute to an exceptional patient and family experience.

Requirements

• High school diploma or GED.
• At least one year of related healthcare experience, including external experience.
• Proficiency in level I PAS skills.
• Strong proficiency in at least one of the following specialized functions: medication prior authorization; specialized data collection and coordination; cross-training to support multiple providers, services, and/or departments; surgery/procedure scheduling; or new patient coordination.
• Knowledge of Windows-based office software, computers, and operating systems.
• Basic knowledge of medical terminology.
• Strong written and phone/verbal communication skills.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Strong time-management and organizational skills.
• Ability to solve problems and manage multiple priorities.
• Ability to actively listen to patients and colleagues; respond with empathy, compassion, understanding, sensitivity, and professionalism; and adjust communication to the receiver’s needs and level of understanding.
• Ability to remain calm in stressful situations, help welcome and orient new PAS staff, provide exemplary customer service, act as a liaison between the front and back office, and develop departmental expertise.

Responsibilities

• Greet patients; complete registration check-in and check-out; verify insurance information; and assist with questions about appointments, authorizations, payments, billing, and schedules.
• Identify and resolve simple patient escalations, provide service recovery when appropriate, and escalate complex issues according to clinic-specific pathways.
• Track and manage incoming referrals and schedule patient appointments in a timely manner, following scheduling instructions, referral guidelines, and insurance eligibility requirements.
• Handle a significant volume of inbound and outbound patient calls, route messages, and manage patient correspondence.
• Manage faxes, mail, and files, maintain databases, process forms, and use phone and electronic medical record systems.
• Welcome and orient new PAS staff members to best practices.
• Communicate professionally with PAS staff, medical center and clinic staff, physicians, and patients.
• Communicate provider scheduling preferences and urgent needs.
• Demonstrate Stanford Health Care’s C-I-CARE standards and support an exceptional patient and family experience. At least one area of strong specialized proficiency is required among medication prior authorization, specialized data collection and coordination, cross-training across providers/services/departments, surgery/procedure scheduling, or new patient coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED