Patient Admin Specialist I, Digestive Health OPC – Full Time, Days (08HR)

Stanford Health Care•Redwood City, CA

23h•$32 - $36

About The Position

The Patient Administrative Specialist (PAS) handles new patient coordination, surgery scheduling, and other front-office functions in an outpatient clinical setting. The role supports administrative tasks related to daily clinic operations. The PAS career ladder has four levels, with progression based on skills, knowledge, education, experience, and business needs. The specialist greets patients; completes registration check-in and check-out; verifies insurance information; and assists with questions about appointments, payments, billing, and schedules. The role manages referrals and appointment scheduling, handles patient calls and correspondence, maintains documentation and databases, and uses phone and electronic medical record systems. The specialist communicates with PAS and clinic staff, physicians, and patients, and coordinates provider scheduling preferences and urgent needs. Employees are expected to follow Stanford Health Care's C-I-CARE standards and support an exceptional patient and family experience by anticipating needs, guiding patients, and coordinating care.

Requirements

High school diploma or GED.
No previous experience required; this is an entry-level position.
Knowledge of Windows-based office software, computers, and operating systems.
Strong written and phone/verbal communication skills.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time-management and organizational skills.
Ability to solve problems and manage multiple priorities.
Ability to actively listen to patients and colleagues.
Ability to empathize with patients and demonstrate compassion, understanding, sensitivity, and professionalism.
Ability to adjust communications to the needs and level of understanding of the receiver.
Ability to remain calm in stressful situations.

Nice To Haves

Front desk experience is a plus.

Responsibilities

Greet patients and complete registration check-in and check-out.
Verify insurance information and assist patients with questions about appointments, payments, billing, and schedules.
Identify and resolve simple patient escalations, provide service recovery when appropriate, and escalate complex issues through clinic-specific pathways.
Track and manage incoming referrals and schedule appointments in a timely manner according to scheduling instructions, referral guidelines, and insurance eligibility.
Handle inbound and outbound patient calls, route messages, and manage patient correspondence.
Manage faxes, mail, and files; maintain documentation and databases.
Process forms and use phone and electronic medical record systems.
Communicate with PAS staff, clinic and medical center staff, physicians, and patients.
Communicate provider scheduling preferences and urgent needs.
Assist with welcoming and orienting new PAS staff members.
Serve as a liaison between the front and back office and provide exemplary customer service.