Patient Admin Specialist I, Digestive Health OPC – Full Time, Days (08HR)

Stanford Health Care•Redwood City, CA

About The Position

The Patient Administrative Specialist (PAS) handles new patient coordination, surgery scheduling, and other front-office functions in an outpatient clinical setting. The role supports administrative tasks related to the clinic’s daily operations. The position is part of a four-level career progression in which employees may advance by demonstrating the skills, knowledge, education, and experience needed at higher levels.

Requirements

High school diploma or GED.
Knowledge of Windows-based office software, computers, and operating systems.
Strong written and phone/verbal communication skills.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time-management and organizational skills.
Ability to solve problems and manage multiple priorities.
Ability to actively listen to patients and colleagues.
Ability to communicate in ways suited to the receiver’s needs and level of understanding.
Ability to remain calm in stressful situations.
Demonstrate compassion, empathy, and professionalism when addressing patient needs and concerns.
Adopt and execute Stanford Health Care C-I-CARE standards for patient-, family-, and colleague-centered interactions.

Nice To Haves

Front desk experience.

Responsibilities

Greet patients and complete registration check-in and check-out.
Verify insurance information and assist patients with questions about appointments, payments, billing, and schedules.
Identify and resolve simple patient escalations, provide service recovery where appropriate, and escalate complex issues through clinic-specific pathways.
Track and manage incoming referrals and schedule appointments promptly in accordance with scheduling instructions, referral guidelines, and insurance eligibility.
Handle inbound and outbound patient calls, route messages, and manage patient correspondence.
Manage faxes, mail, and files, maintain databases, process forms, and use phone and electronic medical record systems.
Communicate professionally with PAS staff, medical center and clinic staff, physicians, and patients.
Communicate scheduling preferences and urgent needs to providers.
Welcome and orient new PAS staff members.
Act as a liaison between the front and back office and provide an exceptional patient experience.