Patient Accounts Coordinator - Collections & Fax Inbox (Yarmouth Port, MA)

Urology Associates of Cape Cod•Yarmouth Port, MA

20h•Onsite

About The Position

Urology Associates of Cape Cod is seeking a detail-oriented, organized Patient Accounts Coordinator to manage outstanding patient balances and the electronic fax inbox. The coordinator works independently while collaborating with clinical, billing, and administrative teams. For patient collections, the coordinator reviews aging reports in eClinicalWorks (eCW), confirms balances before outreach, communicates with patients about statements and payment history, arranges payments under practice policy, documents account activity, resolves disputes with the billing team, and coordinates account escalations with collection agency partners. The role follows applicable federal and Massachusetts requirements for patient billing, debt collection, and privacy. For fax processing, the coordinator monitors the electronic fax inbox, matches incoming documents to patients, uploads them to eCW, and routes records to physicians, clinical teams, or scheduling. Time-sensitive documents are escalated under established protocols without interpreting results. The coordinator also helps correct incomplete, illegible, duplicate, or misrouted documents. The position prepares routine reports on outstanding balances, collection activity, and fax turnaround times, and identifies workflow improvements. It is full-time and in person in Yarmouth Port, Massachusetts, with hours of Monday through Thursday, 8:30 a.m.–4:30 p.m., and Friday, 9:00 a.m.–4:30 p.m. No nights or weekends are required. Pay is $20.00–$27.00 per hour.

Requirements

High school diploma or equivalent.
Experience in a medical office, healthcare billing, patient accounts, or a related administrative role.
Professional, compassionate approach to patient financial conversations.
Excellent written and verbal communication skills.
Accuracy with high document volumes and ability to manage competing priorities independently.
Proficiency with computers, electronic document management, and Microsoft Office.
Strong understanding of patient confidentiality and HIPAA.

Nice To Haves

Two or more years of experience in practice administration or revenue cycle.
Experience with eClinicalWorks (eCW), patient collections, accounts receivable, or payment reconciliation.
Familiarity with EOBs and medical terminology.

Responsibilities

Review eClinicalWorks (eCW) aging reports and prioritize overdue patient balances.
Verify patient balances before outreach by checking insurance processing, adjustments, and open billing issues.
Contact patients by phone and in writing to explain balances, statements, and payment history clearly and courteously.
Set up payment arrangements under practice policy and document account activity in eCW.
Work with the billing team to resolve disputed balances and reconcile patient payments.
Identify accounts for escalation and coordinate placements, updates, and recalls with collection agency partners.
Follow federal and Massachusetts requirements for patient billing, debt collection, and privacy.
Monitor the electronic fax inbox throughout the day and keep the backlog low.
Match lab results, imaging reports, referrals, consultation notes, and insurance correspondence to the correct patient and upload them to the eCW chart.
Route results and reports to the appropriate physician or clinical team, and referrals to the scheduling team.
Promptly escalate time-sensitive documents under established protocols without interpreting results.
Identify incomplete, illegible, duplicate, or misrouted documents and coordinate corrections.
Prepare routine reports on outstanding balances, collection activity, and fax turnaround times.
Identify opportunities to improve workflows and reduce administrative inefficiencies.