PAR Collections

Fresenius Medical Care • Waltham, MA

5d

About The Position

The Patient Account Representative - Collections provides administrative support to collections operations within assigned functions. Through ongoing database maintenance, the representative helps ensure timely receipt of claim payments and minimize bad debt accrual. The role provides customer service to customers and vendors through effective, timely communication.

Under general supervision, the representative identifies and resolves routine outstanding claims, generates and analyzes reports and work lists to address patient account issues, assists with past-due account payments, processes and reconciles payments, and documents activities in compliance with company policies and procedures. The position may also respond to customer or vendor inquiries, mentor staff, and assist with projects assigned by the direct supervisor. Additional duties may focus on specific departments or locations.

Requirements

• High school diploma.
• 1–2 years of related experience.
• General computer skills, including working knowledge of word processing, spreadsheet, and email applications.
• Detail-oriented, with good analytical and organizational skills.
• Good interpersonal skills and the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to communicate effectively with customers and all levels of management.

Responsibilities

• Identify and resolve routine outstanding claims under general supervision.
• Generate and analyze reports and work lists to identify and resolve general patient account issues.
• Assist with resolving outstanding payments from past-due accounts.
• Help ensure timely receipt of claim payments by processing payments and reconciling necessary data.
• Perform responsibilities in compliance with company policies and procedures and ensure timely, complete documentation of activities.
• Respond to customer and/or external vendor inquiries and unresolved issues, as applicable.
• Mentor other staff, as applicable.
• Assist with projects assigned by the direct supervisor.
• Perform additional department- or location-specific functions, as applicable.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential for performance-based bonuses, depending on company and individual performance, for bonus-eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED