PAR Collections

Fresenius Medical Care • Chandler, AZ

9d

About The Position

The Patient Account Representative - Collections provides administrative support for collections operations within assigned functions. Through ongoing database maintenance, this role helps ensure timely receipt of claim payments and minimize bad debt accrual. The representative provides customer service to customers and vendors through effective, timely communication.

Under general supervision, the representative identifies and resolves routine outstanding claims, generates and analyzes reports and work lists to address patient account issues, and assists with past-due account payments. The position also processes and reconciles payments, documents work in accordance with company policies and procedures, and may respond to customer or vendor inquiries, mentor staff, and assist with projects assigned by the direct supervisor. Additional responsibilities may focus on specific departments or locations.

Requirements

• High school diploma.
• 1–2 years of related experience.
• General computer skills, including working knowledge of word processing, spreadsheet, and email applications.
• Detail orientation and good analytical and organizational skills.
• Good interpersonal skills and the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to communicate effectively with customers and all levels of management.

Responsibilities

• Identify and resolve routine outstanding claims under general supervision.
• Generate and analyze reports and work lists to identify and resolve general patient account issues.
• Assist in resolving outstanding payments from past-due accounts.
• Ensure timely receipt of claim payments by processing payments and reconciling necessary data.
• Perform responsibilities in compliance with company policies and procedures and document activities in a timely and complete manner.
• May serve as a point of contact for customers and external vendors responding to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with projects assigned by the direct supervisor.
• May perform additional responsibilities specific to one or more departments or locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED