Patient Access Team Lead - OakBend Physical Therapy: Stafford - Full Time
About The Position
The Patient Access Team Lead key role is to set an excellent example of teamwork, exceptional customer service, registration accuracy, following protocols, training registration staff to ensure all aspects of registrations processes are followed. The position’s main responsibilities include all of those for a Patient Access Representative to include, but not limited to, timely and accurate registrations, complete benefit verifications, patient education (regarding benefits), appropriate authorizations for services, and exceptional customer service. The Team Lead position also includes registration accuracy checks/controls; training, coaching, and motivating coworkers; assisting with technical and support needs; and special projects as assigned by management. ABOUT OAKBEND: OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.
Requirements
- High school diploma and/or some college; relevant experience in lieu of High School Diploma/GED education will be considered.
- 1-3 years healthcare registration experience required.
- Typing 35 words per minute.
- Excellent computer skills.
- Excellent communication and interpersonal skills required.
- Ability to handle extensive phone calls.
- Ability to educate/train groups and individuals.
Nice To Haves
- Supervisory experience preferred.
Responsibilities
- Set an excellent example of teamwork, exceptional customer service, registration accuracy, and following protocols.
- Train registration staff to ensure all aspects of registration processes are followed.
- Perform timely and accurate registrations.
- Complete benefit verifications.
- Educate patients regarding their benefits.
- Obtain appropriate authorizations for services.
- Provide exceptional customer service.
- Conduct registration accuracy checks/controls.
- Train, coach, and motivate coworkers.
- Assist with technical and support needs.
- Undertake special projects as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
