Patient Access Team Lead - Emergency Room (Evenings 3p-11p)

Stony Brook University • Stony Brook, NY

19h • Onsite

About The Position

Stony Brook Medicine’s Patient Access Services team supports the Revenue Cycle, Compliance, patient experience, and patient throughput by completing registration, financial screening, and verification tasks accurately and efficiently. The Patient Access Team Lead assists the Supervisor with staff assignments and dispatching in the Emergency Room, supports registration integrity and efficient patient throughput, and helps ensure staff collect accurate demographic and financial information and secure required consents and regulatory signatures according to established workflows. The Lead maintains confidentiality and follows department and organizational policies and procedures.

The position serves as the Emergency Department registration super-user and shift lead, supporting Patient Access staff and multidisciplinary colleagues with registration protocols and process flows. The Lead completes registrations in real time, monitors and coordinates registration work, supports training, assists with eligibility verification and co-pay collection, and relays matters requiring higher-level intervention to supervisors. The role requires evening work from 3 p.m. to 11 p.m.; weekends and holidays are required, with weekdays as pass days. The position is designated essential and may require employees to remain at or report to work during institutional emergencies. Respiratory protection may be required, which may prohibit facial hair.

Requirements

• Associate's degree and two years of work experience in patient access services, medical registration, or hospital registration; alternatively, at least four years of demonstrated experience in patient access or a related patient-facing customer service healthcare or revenue cycle role.
• Demonstrated leadership qualities, including excellent verbal and written communication, computing, and multitasking skills.
• Experience and expertise speaking with customers and the ability to work effectively with people under stress, including sick patients and distressed family members.
• Provide verification of degree, such as a diploma or official transcript, with the application.
• Include a resume or CV with the online application.
• Before starting, successfully complete a pre-employment physical examination and obtain medical clearance, complete an electronic reference check with at least three professional references, pass a four-panel drug screen, and meet regulatory pre-employment screening requirements.
• Provide a copy of any required New York State license or certificate.
• Be able to wear respiratory protection if required; this may prohibit facial hair.

Nice To Haves

• Knowledge of medical terminology.
• Dispatching or billing/accounts receivable experience.
• Familiarity with medical insurance benefits and demonstrated experience with EMR computerized registration, financial, or IT systems.
• Shift lead experience in hospital patient access or patient throughput is highly preferred.

Responsibilities

• Serve as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multidisciplinary colleagues on registration protocols and process flows.
• Expedite registration functions according to priorities, including anticipated length of stay and acuity level.
• Assist the Supervisor in monitoring and coordinating staff efforts to complete registrations before patient discharge and provide on-the-job training as appropriate.
• Assist the Supervisor in monitoring registration and financial screening time, eligibility verification, co-pay collection, and staff efficiency through hourly departmental rounds.
• Complete patient registrations in real time.
• Verify coverage eligibility, determine patient cost share using electronic systems and other means, and collect payments at the point of service.
• Assist the Supervisor with reassigning staff in response to census needs and changing priorities.
• Escalate issues requiring higher-level intervention to supervisory staff.
• Collaborate with supervisors and other leads on shift endorsements and leadership shift coverage.
• Work weekends and holidays; pass days fall on weekdays.
• Remain at or report to the work location during institutional emergencies when required.

Benefits

• Comprehensive benefits, including generous leave and health insurance.
• Participation in the state pension system.
• Potential supplemental pay, including location pay for UUP full-time positions and shift differentials for evening, night, or other supplemental shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree