Supervisor Patient Access - Hospital

Inova Health System • Alexandria, VA

4d • $29 - $47

About The Position

Inova Alexandria Hospital is seeking a full-time Patient Access Supervisor. The role leads team members in planning, implementing, and facilitating organizational change; counsels patients about financial liability using financial counseling tools to support maximum reimbursement; resolves issues through effective decision-making; verifies and enters insurance information and authorization/referral requirements into databases; and uses coaching approaches and tools to improve performance and development while organizing work efficiently.

Requirements

• Three years of patient access experience.
• High school diploma or equivalent.

Nice To Haves

• One year of leadership experience preferred.

Responsibilities

• Oversee and assist team members in the assigned functional area, ensuring key deliverables and quality standards are met, resolving challenges, tracking performance, assisting with time management and scheduling, and escalating issues to senior leaders as needed.
• Collaborate with colleagues, managers, and team leaders to resolve cross-departmental issues and conflicts; coach staff on analysis and decision-making methods; and share lessons learned.
• Coach staff to identify problems and develop or recommend solutions; facilitate structured problem-solving sessions; and share accomplishments in resolving problems across teams.
• Recognize and resolve system and payer rejections or denials using established courses of action.
• Stay current with insurance, contractual, and third-party payer regulations, medical policies, transaction and code sets, and payment methods to support proper adjudication and compliance.
• Develop and implement monitoring processes to ensure applications and grants are submitted on time and followed up on after submission.
• Monitor individual and team progress toward goals, provide timely feedback, encourage staff to identify needed resources, plan work to meet deadlines and priorities, and collaborate on development plans.
• Educate and train others on financial counseling policies and procedures.
• Participate in process improvement activities and recommend new or revised policies and procedures.
• Maintain knowledge of healthcare industry changes affecting insurance verification and recommend implementations; identify impacted individuals' needs and conduct appropriate conversations about change initiatives.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person, per year, at no cost, for team members and their spouses or partners and children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED