Supervisor Patient Access – St. Peter's Hospital
About The Position
Lead the Front Door of Exceptional Patient Care. Are you a professional individual with a passion for leadership, customer service, and operational excellence? Join us at St. Peter's Hospital, a nationally recognized Magnet Hospital, where you'll have the opportunity to lead a dynamic Patient Access team and play a critical role in shaping the patient experience from the very first interaction. As our Patient Access Supervisor, you'll oversee daily operations, support frontline teams, and ensure patients receive a seamless, compassionate, and efficient registration and financial clearance experience. If you're a collaborative leader who thrives in a fast-paced healthcare environment, we'd love to hear from you. We're looking for a leader who: Inspires and develops high-performing teams. Communicates effectively and builds strong relationships. Is passionate about improving both patient and colleague experiences. Embraces innovation, accountability, and continuous improvement.
Requirements
- High School Diploma or equivalent, Associate Degree preferred
- 2-3 years of Patient Access or Pre-Service experience.
- Previous supervisory, lead, or team leadership experience.
- Ability to obtain one of the following certifications within one year of hire: HFMA CRCR, NAHAM CHAA, NAHAM CHAM
Nice To Haves
- Preferred experience in Patient Accounting or Healthcare Revenue Cycle
Responsibilities
- Provide daily oversight and support for Patient Access operations across the hospital.
- Lead and develop a team responsible for registrations, admissions, emergency department registration, financial counseling, and bed assignment processes.
- Ensure patients receive an outstanding first impression through exceptional service and efficient workflows.
- Monitor registration quality, financial clearance activities, and operational performance metrics.
- Collaborate with department leaders to improve processes, enhance patient satisfaction, and achieve organizational goals.
- Coach, mentor, and support team members while fostering a positive, collaborative work environment.
- Help resolve patient, family, and staff concerns with professionalism and compassion.
Benefits
- Competitive Pay and Shift Differentials
- Generous Paid Time Off
- Comprehensive Benefits Package
- Tuition Reimbursement and Career Advancement Opportunities
- Supportive Leadership and Professional Development
- A Mission-Driven Culture Focused on Patient Care and Community Service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
