Patient Access Supervisor - Westwood

Denver Health•Denver, CO

1d•$55,800 - $81,000

About The Position

The Patient Access Supervisor oversees day-to-day operations at Westwood Family Practice in alignment with organizational goals. The supervisor leads staff responsible for insurance verification, financial clearance of future visits, and documentation and verification of health insurance coverage. The role also provides administrative support to management and uses Epic and third-party sites to verify patient eligibility and benefits. The supervisor trains, mentors, and coaches specialists; assigns and distributes clerical work; manages schedules and staffing; monitors service metrics; and conducts performance reviews and corrective action when needed. The position promotes exemplary customer service through training and role modeling and supports efficient patient access to Denver Health. The role also oversees clinic registration, scheduling, provider templates, charge reconciliation, referrals, front-desk operations, reporting, supply inventory, and related administrative processes. It coordinates with providers, back-office teams, and clerical staff, supports clinic initiatives and patient-centered care, and helps maintain accurate patient vetting, authorizations, and financial clearance.

Requirements

Five years of experience in a hospital or medical office setting involving benefit verification and financial vetting processes.
Ability to evaluate factors requiring judgment, analytical thinking, and problem solving.
Ability to coordinate several functions, programs, or projects simultaneously at different stages of completion.
Ability to resolve routine work problems using specialized knowledge of organizational programs and policies.
Proficiency in Microsoft Office.
Knowledge of Epic, insurance verification portals, and Cisco applications.

Nice To Haves

Two years of supervisory or lead experience with an emphasis on customer service.

Responsibilities

Assign duties to clerical staff and review their work.
Coach and support patient-experience initiatives, schedule personnel, and maintain adequate staffing levels.
Reevaluate workflows, improve processes, communicate policy and process updates, and monitor quality assurance.
Identify staff training and development needs and ensure appropriate training is provided.
Hire clerks, complete performance appraisals, provide regular feedback and coaching, and handle disciplinary action and employee timecards.
Monitor registration flow and phone queues and maintain timely, efficient charge reconciliation.
Participate in clinic projects and initiatives and act as a liaison among providers, back-office staff, and clerical specialists.
Promote team building through clinic activities and staff meetings; direct patients and families to appropriate resources and assist with patient complaints.
Order forms and supplies, maintain inventory, resolve supply issues, and address service-related concerns involving computers and office systems.
Update clinic standard work, improve processes, identify opportunities to eliminate waste, and support the Program Manager and Team Leader.
Schedule and attend management and staff meetings and provide joint leadership.
Collect comprehensive demographic and insurance information; track, summarize, and present reports.
Plan and monitor work activities, set priorities and goals, schedule staff coverage, and participate in evaluations, corrective actions, coaching, and training.
Ensure patient vetting is complete and accurate, including timely authorizations and financial clearance.
Create, edit, and maintain provider templates and schedules; monitor clerical efficiency through scheduling, charge entry, and registration systems.
Complete and submit assigned data and tracking reports on time, which may include session and service-denied reports.
Support and participate in the Patient Centered Medical Home initiative and specialty referrals.
Monitor, assist, and support front-desk registration, scheduling, Health Information Management processes, and other front-desk operations.
Manage cash-handling processes and procedures and instruct staff on downtime procedures.

Benefits

Paid time off starting at 28 days per year, including vacation, personal/sick time, and seven holidays.
100% paid parental leave for up to six weeks.
Immediate eligibility for retirement plans with employer contributions up to 9.5%.
Medical, dental, and vision plans, plus employer-paid disability and life insurance.
Well-being programs, including an on-site employee fitness center at the main campus and the RESTORE Center.
Free RTD EcoPass for public transportation.
Childcare discount programs and discounts and perks on brands, travel, and more.
Tuition reimbursement and assistance.
Education, coaching, and professional development through the Workforce Development Center, with internal career growth and advancement pathways.
Professional clinical advancement program and shared governance.
Public Service Loan Forgiveness-eligible employer, with free student loan coaching and assistance navigating the program.
National Health Service Corps and Colorado Health Service Corps eligibility.