Supervisor Patient Access

Community Health Network•Indianapolis, IN

About The Position

The Patient Access Supervisor manages day-to-day patient access operations, identifies opportunities for improvement, and develops employees. The Supervisor makes decisions and collaborates with other leaders to ensure successful daily operations, while monitoring quality and productivity metrics to support long-term success. Responsibilities include leading and developing a team, overseeing daily operations and staffing, monitoring performance, driving process improvement, collaborating across departments, and resolving employee, operational, and customer service issues. For the Centralized Scheduling scope, the role oversees high-volume inbound contact center operations and teams scheduling patients across multiple specialties and locations. It emphasizes scheduling accuracy, access to care, operational efficiency, data-driven performance improvement, and work with the manager on strategic initiatives, including AI implementation and outcomes.

Requirements

High school diploma or GED.
At least one of the following certifications is required: NAHAM Certified Healthcare Access Associate (CHAA), or NAHAM Certified Healthcare Access Manager (CHAM) within two years of hire.
At least three years of experience in healthcare, a medical office, customer service, or a leadership position.
Demonstrated knowledge of insurance requirements, including verification and authorization procedures.
Strong computer proficiency and attention to detail.
Exceptional written, verbal, and interpersonal communication skills, including effective listening and the ability to maintain confidentiality.
Ability to lead by example through Community Health Network's PRIIDE values and foster a positive, engaged, high-performing team culture.
Commitment to employee development through coaching, mentoring, performance management, and conflict resolution.
Motivation, flexibility, organization, and the ability to manage time, prioritize competing responsibilities, multitask, and adapt in a dynamic healthcare environment.

Responsibilities

Lead and develop a team through coaching, accountability, recognition, and performance management.
Manage daily operations, staffing, scheduling, and workflow distribution.
Monitor productivity, quality, service, and key performance metrics.
Drive process improvement initiatives and operational excellence.
Collaborate with leaders across Patient Access, Revenue Cycle, and Hospital/Ambulatory Radiology/testing departments.
Resolve employee, operational, and customer service issues.
For Centralized Scheduling, manage high-volume inbound contact center operations and teams scheduling patients across multiple specialties and locations.
Focus on scheduling accuracy, access to care, and operational efficiency.
Analyze data and performance metrics to drive results and improve outcomes.
Work with the manager on strategic initiatives, including AI implementation and outcomes.