Patient Access Specialist- Site Based (Phalen Clinic)

Gillette Children's•St Paul, MN

25d•Onsite

About The Position

The site-based Patient Access Specialist at the Phalen Clinic in St. Paul provides patient access and an exceptional first impression for patients and families visiting Gillette clinics. The role supports patient check-in, registration, appointment scheduling, clinic navigation, and engagement with patient resources. It also supports inpatient admission and registration needs at the St. Paul Clinic. This is a full-time, 1.0 FTE position working 40 hours per week, Monday through Friday, 9:00 a.m. to 5:30 p.m. The training schedule for the first 4–6 weeks is 8:00 a.m. to 4:30 p.m. The hourly wage range is $21.00 to $30.27, with a median wage of $25.22. Pay depends on factors including relevant work experience, education, certification and licensure, and internal equity. Gillette Children's offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for employees working 0.5 FTE or above. Gillette describes a culture focused on belonging, purpose, respect, support, and working alongside patients, families, and colleagues.

Requirements

High school diploma or GED.
At least 1 year of experience in customer service, an administrative setting, or a healthcare setting.
Strong computer aptitude, including knowledge of Microsoft Word, Excel, and Outlook.
Demonstrated customer service, organization, attention to detail, and ability to work independently.
Strong teamwork skills.
Ability to multitask and respond quickly to changing needs and reprioritize work.

Nice To Haves

Advanced education, such as an associate or bachelor's degree.
Knowledge and understanding of medical terminology.
Knowledge and understanding of commercial insurance carriers and standard insurance forms.

Responsibilities

Greet patients and families when they arrive at the check-in area.
Provide timely, complete, and accurate patient registration and check-in; obtain and update demographic and insurance information.
Verify insurance coverage and eligibility using knowledge of insurance plans.
Obtain signatures on required consent and intake forms.
Schedule appointments across medical specialties and integrative care services in a timely manner and in alignment with patient needs and care plans.
Consult with clinical teams as needed to resolve patient needs.
Complete a wide variety of administrative tasks.
Connect patients and families with on-site amenities and assist with clinic navigation.
Promote and enroll patients and caregivers in the appointment reminder system and MyGillette patient portal, and explain the available functionality.
Support inpatient admission and registration needs at the St. Paul Clinic.