Patient Access Specialist- Site Based (Phalen Clinic)
About The Position
The site-based Patient Access Specialist works at the Phalen Clinic in St. Paul, providing patients and families with a welcoming first impression and facilitating access to care. The position is full-time at 1.0 FTE (40 hours per week), with a Monday–Friday schedule from 9:00 a.m. to 5:30 p.m. The training schedule for the first 4–6 weeks is 8:00 a.m. to 4:30 p.m. The specialist is the primary point of contact for patients and families arriving at Gillette clinics. The role includes registering and checking in patients; obtaining, updating, and verifying demographic, financial, and insurance information; collecting required signatures; and scheduling appointments across medical specialties and integrative care services in alignment with patient needs and care plans. The specialist also supports clinic navigation, connects families with on-site amenities, promotes the MyGillette patient portal and appointment reminder system, and explains their features. At the St. Paul Clinic, the role also supports inpatient admission and registration needs. The hourly pay range is $21.00–$30.27, with a median wage of $25.22. Pay depends on factors including relevant experience, education, certification and licensure, and internal equity. Gillette offers a competitive benefits package, including a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for employees working at least 0.5 FTE.
Requirements
- High school diploma or GED.
- At least 1 year of experience in customer service, an administrative setting, or a healthcare setting.
- Knowledge and understanding of medical terminology.
- Knowledge and understanding of commercial insurance carriers and standard insurance forms.
- Strong computer aptitude, including knowledge of Microsoft Word, Excel, and Outlook.
- Demonstrated customer service, organization, and attention to detail.
- Ability to work independently.
- Strong teamwork skills.
- Ability to multitask and respond quickly to changing needs and reprioritize work.
Nice To Haves
- Advanced education, such as an associate or bachelor's degree.
Responsibilities
- Greet patients and families upon arrival at the check-in area.
- Provide complete and timely patient registration and check-in, accurately obtaining and updating demographic and insurance information.
- Verify insurance coverage and eligibility using knowledge of insurance plans.
- Obtain signatures on required consent forms.
- Consult with clinical teams as needed to resolve patient needs.
- Complete a wide variety of administrative tasks.
- Connect patients and families with on-site amenities and assist with clinic navigation.
- Consistently promote the MyGillette patient portal and explain its available features.
- Support inpatient admission and registration needs at the St. Paul Clinic.
- Schedule appointments across medical specialties and integrative care services in a timely manner and in alignment with patient needs and care plans.
- Promote and enroll patients and caregivers in the appointment reminder system and patient portal.
Benefits
- Retirement savings match.
- Tuition and certification reimbursement.
- Paid time off.
- Health and wellness benefits for employees working at least 0.5 FTE.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
