Patient Access Specialist PT 2O HOURS WEEKLY

Ensemble Health Partners • Lewes, DE

13d • $17 - $18 • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting organizational goals, policies, and regulatory compliance requirements. The role supports patient access processes across the organization and provides compassionate, high-quality customer service. This is an entry-level, onsite position at Beebe Main Campus in Lewes, Delaware, scheduled for 20 hours per week. The stated pay range is $17.00–$18.15 per hour, based on experience.

The position handles patient registration and pre-registration, including gathering demographic and insurance information, checking medical necessity and compliance, processing physician orders, explaining forms and instructions, collecting payments, and documenting patient information. The role also supports telephone operations, account audits, quality reporting, and accurate insurance and benefit entry to help facilitate collections and clean claims.

Requirements

• High school diploma or GED.
• CRCR certification required within six months of hire; company paid.
• Ability to work onsite at Beebe Main Campus in Lewes, Delaware.
• Must reside and be authorized to work in the United States.

Nice To Haves

• At least one year of customer service experience.
• Inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction for patients and clients.

Responsibilities

• Perform admitting duties for patients receiving hospital services, including assigning accurate medical record numbers and completing medical necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow organizational policies and provide compassionate, excellent customer service during patient interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; conduct audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, Observation Forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid professional certification.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED