Patient Access Specialist PT 2O HOURS WEEKLY

Ensemble Health Partners • Lewes, DE

12d • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while supporting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role includes patient registration and pre-registration, insurance and medical-necessity checks, collecting patient financial information and payments, explaining and distributing required forms, and providing compassionate customer service. The position is onsite at Beebe Main Campus in Lewes, Delaware, and is part-time at 20 hours per week. The stated pay range is $17.00–$18.15 per hour, based on experience.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• CRCR certification required within 6 months of hire; company paid.
• Must be able to work onsite at Beebe Main Campus in Lewes, Delaware.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction for patients and clients.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and communicating with appropriate compassion.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts for other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including contacting patients to obtain demographic, insurance, and other information and discussing financial liabilities, point-of-service collections, past-due balances, and payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and other designated materials.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certification
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED