Patient Access Specialist - PT 28 Hours Weekly Emergency Department

Ensemble Health Partners • Winchester, VA

11d • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while meeting the organization’s mission, goals, policies, processes, and regulatory compliance requirements. The role supports patient access activities across the organization and provides compassionate, high-quality customer service to patients, clients, and colleagues.

Responsibilities include patient registration and pre-registration, verifying patient and insurance information, reviewing eligibility responses, supporting medical necessity and compliance checks, collecting point-of-service payments and past-due balances, processing physician orders, and completing required forms and documentation. The specialist explains consent and patient education materials, obtains signatures, screens Medicare medical necessity using ABN software, and helps ensure accounts are accurate and claims are clean. The role also involves telephone switchboard coverage, account audits, reporting, and meeting assigned point-of-service goals.

This is an onsite position at Valley Winchester Medical Center. The schedule is a flexible day-shift floater role, 8 a.m.–8 p.m., working 12-hour shifts on a two-week rotation. The role is listed as part-time at 28 hours weekly. Pay is $17.00–$18.15 per hour based on experience, plus differential. CRCR certification is required within six months of hire and is company-paid.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• CRCR certification required within six months of hire; company-paid.

Responsibilities

• Perform admitting duties for patients receiving hospital services.
• Assign accurate medical record numbers (MRNs) and complete medical necessity and compliance checks.
• Provide patient instructions and collect insurance information; receive and process physician orders.
• Use the designated overlay tool and provide excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and witness signatures as applicable.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the appropriate insurance plan code, and enter benefit data to support collections and billing.
• Screen Medicare medical necessity using ABN software, inform patients of potential nonpayment, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Tuition reimbursement.
• Company-paid CRCR certification.
• Professional development and a professional certification relevant to the associate’s field.
• Quarterly and annual incentive programs.
• Bonus incentives.
• Career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED