Patient Access Specialist - Switchboard/Scheduling

St. Peter's Health Regional Medical Center • Helena, MT

1h

About The Position

The Patient Access Specialist (PAS) provides timely, patient-centered access to services at St. Peter’s Health Medical Group clinics and Regional Medical Center. The position delivers customer service while managing patient registration, appointment scheduling, insurance verification, referrals, authorizations, and applicable payments.

The PAS works collaboratively with patients, providers, and care teams to ensure accurate patient information, efficient clinic operations, and a positive patient experience. Responsibilities also include answering patient inquiries, providing appointment instructions, maintaining accurate electronic health records, and supporting general office operations.

The position requires knowledge of HIPAA, patient rights, consent requirements, payer guidelines, and organizational policies and procedures, while consistently demonstrating St. Peter’s Health behavioral standards.

Requirements

• Interpersonal skills to communicate effectively, efficiently, courteously, and considerately with SPHMG/Regional Medical Center and their customers.
• Personal honesty, integrity, and confidentiality.
• Knowledge of HIPAA, patient rights, consent requirements, payer guidelines, and organizational policies and procedures.

Nice To Haves

• 1–2 years of hospital admissions or provider’s office experience preferred.
• Customer service or scheduling department experience in a healthcare setting highly preferred.
• Medical terminology preferred.
• High school diploma, GED, or HiSET GED preferred.

Responsibilities

• Manage patient registration, appointment scheduling, insurance verification, referrals, authorizations, and applicable payments.
• Collaborate with patients, providers, and care teams to ensure accurate patient information and efficient clinic operations.
• Answer patient inquiries and provide appointment instructions.
• Maintain accurate electronic health records.
• Support general office operations.
• Provide timely, patient-centered access and excellent customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED