Patient Access - Scheduling (PAS)

CUYUNA REGIONAL MEDICAL CENTER•Crosby, MN

1d•$21 - $26•Onsite

About The Position

The Patient Access Specialist-Scheduling plays a vital role in coordinating patient interactions with healthcare services through appointment scheduling and documentation. This position is a primary point of communication between patients, healthcare providers, and clinic departments, helping ensure smooth information flow and care coordination. The role involves managing a high volume of information and multitasking under pressure while maintaining customer service and accuracy. The specialist collaborates with medical staff, insurance providers, and other departments to verify information and support continuity of patient care, adapting to changing patient needs and clinic demands. The Clinic Scheduling team helps ensure patients are seen, provider time is used effectively, and clinic operations run smoothly. Work includes creating visits to establish care, accommodating urgent appointment requests, and managing schedule changes or unexpected disruptions according to established workflows. The position requires attention to detail, flexibility, and a positive, professional approach to patient interactions.

Requirements

Experience with computer applications such as Microsoft Office, EMR systems, and multi-line phone systems.
Successful completion of the data entry standard administered by Cuyuna Regional Medical Center Human Resources Staff.
Strong communication and interpersonal skills.
Customer service focus and professionalism.
Attention to detail and accurate data entry skills.
Ability to multitask and adapt to changing needs.
Discretion when handling sensitive patient information.
Resourcefulness and problem-solving ability.

Nice To Haves

EPIC experience.
High school diploma or GED.
Previous Patient Access experience.
Familiarity with medical terminology and systems.

Responsibilities

Schedule and document patient appointments accurately.
Serve as a primary point of communication between patients, healthcare providers, and clinic departments.
Coordinate information and verify details with medical staff, insurance providers, and other departments.
Create visits to establish care and accommodate urgent appointment requests.
Manage and adjust clinic schedules, including rescheduling and responding to unexpected disruptions.
Maintain a positive and professional patient experience while following established workflows.