Patient Access Specialist - Dental Clinic, Westside Family Health Center (PRN/ Intermittent)

Denver Health • Denver, CO

8d • $21 - $25

About The Position

The Patient Access Specialist serves as the first point of contact for patients and families in outpatient clinic registration areas. Under minimal supervision, the specialist registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The role works closely with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, and provides flexible coverage across clinics as needed.

This is a PRN/intermittent position in the Eastside Dental Clinic. The listed shift is days. The pay range is $21.00–$24.93 per hour.

Requirements

• No high school diploma or GED is required.
• No prior work experience is required.
• Organization and attention to detail.
• Effective communication and problem-solving skills.
• Ability to prioritize workflow, multitask in a high-volume environment, and complete daily work by the end of the shift.
• Ability to enter data quickly and accurately and type at least 25 words per minute.
• Ability to work collaboratively with a team and demonstrate professional behavior by following Denver Health guidelines and policies.
• Knowledge of Microsoft Office Suite.

Nice To Haves

• Familiarity with Epic.

Responsibilities

• Register and check in patients for outpatient services; confirm identity, create and maintain EHR encounters, and collect, verify, and update demographic, guarantor, and insurance information.
• Explain patients’ financial responsibilities, including co-pays, deductibles, deposits, and self-pay expectations; collect payments at the time of service and connect patients with financial counseling or enrollment services when needed.
• Collaborate with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support clinic flow and patient access; communicate delays, coverage concerns, or registration issues and support walk-ins, same-day add-ons, and schedule changes.
• Check insurance eligibility and benefits using electronic tools and payer portals; identify coverage limitations, referral or authorization requirements, and potential self-pay situations, and coordinate with relevant teams to resolve coverage issues.
• Meet productivity, quality, accuracy, and financial collection standards; participate in audits and quality and process improvement initiatives.
• Provide coverage and flex across departments or clinics based on staffing and operational needs.
• Follow applicable federal, state, and organizational regulations, including FQHC and HRSA guidelines, EMTALA, and HIPAA.
• Support new-hire training and answer questions as needed.

Benefits

• Social Security replacement retirement plan with a 3% employer contribution.
• On-site employee fitness center and wellness classes.
• Community resource navigation support.
• Childcare discount programs and exclusive perks on large brands, travel, and more.
• Education and development opportunities, including career pathways and coaching.
• Tuition assistance, career advancement pathways, and professional development.
• Loan forgiveness eligibility and employer contributions.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed