Patient Access Specialist - Full time ER Registration (Evening/Varied Shift) (Patient Services Representative)

Augusta Health Careers•Fishersville, VA

4d•Onsite

About The Position

The Patient Access Specialist registers patients in the health information system by interviewing them to collect and process complete demographic, insurance, and visit-related information. The role includes accurately identifying patients, determining payment sources, verifying insurance eligibility and benefits, collecting upfront payments, and interacting with patients and families, insurers, hospital departments, providers, and other team members. The specialist provides excellent customer service in alignment with Augusta Health’s core values and The Augusta Way, and supports departmental goals and organizational priorities in a collaborative, patient-centered environment. The role also ensures registration documentation is complete and compliant with applicable federal and state regulations and DNV requirements; coordinates insurance authorization and financial clearance; reviews and enters physician orders; scans and documents records; and performs bed-center activities, including communicating notices and recording patient placement and status changes.

Requirements

High school diploma or GED.
At least 1 year of experience in a patient- or customer-facing role.
Eligibility to work in the United States and meet Virginia state employment requirements.
Ability to demonstrate active listening.
Ability to communicate concisely, professionally, and compassionately.
Computer keyboarding/typing speed of 35 words per minute.
Ability to apply good judgment and critical thinking without bias.
Attention to detail and accuracy.
Patient- and customer-centered approach and positive attitude.
Ability to multitask, prioritize, and manage time effectively.
Ability to adapt to change.

Nice To Haves

CHAA certification from the National Association of Healthcare Access Management (NAHAM).
At least 1 year of experience in general clerical office or administrative duties.
At least 1 year of experience in a hospital, healthcare practice, or health insurance company.
Knowledge of medical terminology.
Prior experience in a hospital, healthcare system, or related service-oriented environment.
Familiarity with Augusta Health’s systems, workflows, or organizational culture.

Responsibilities

Collect and enter accurate patient demographic and financial information through in-person or telephone interviews, adapting the process to the age of the patient or family member.
Enter gathered information into the patient health information system, including when interacting with patients in reception areas or at the bedside using a Workstation on Wheels (WOW).
Ensure required documentation is complete and included in patient records in accordance with federal and state regulatory guidelines and DNV requirements.
Verify insurance and coordinate with the pre-authorization team to obtain appropriate authorization and financial clearance before scheduled appointments.
Communicate patients’ financial liability, collect their portion of financial responsibility, and refer them to a Financial Advocate as needed.
Obtain patient or legal representative signatures on consent and other registration forms.
Complete registration quality audit worklists in a timely manner.
Review physician orders for required elements for compliance, coding, and billing.
Enter laboratory and/or radiology orders into the order-entry system in accordance with physician orders.
Check Medicare medical necessity and obtain patient signatures on an Advance Beneficiary Notice (ABN) when necessary.
Scan or import required documents into patient records and document notes needed to support account follow-up.
Visit patient rooms to explain and obtain signatures on the Important Message from Medicare and Outpatient Status Notice.
Enter bed placement, room accommodation, service location, and status according to physician orders for direct admissions and transfers from other facilities or the emergency department.
Perform status changes according to physician orders, attending physician changes, and bed transfers.
Demonstrate customer service and behaviors aligned with Augusta Health’s core values and The Augusta Way.

Benefits

Medical, dental, and vision coverage.
Retirement savings plans and financial wellness support programs.
Paid time off.
Flexible scheduling.
Career development programs, including clinical ladders, shared governance, and advancement opportunities.
Personalized onboarding with dedicated preceptors and ongoing educational support.
Tuition reimbursement.
Onsite childcare.
Free onsite parking.
24/7 armed security.
Health Fitness Reimbursement Program.
Onsite credit union and pharmacy.
Competitive pay with shift and weekend differentials.
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues.